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How do i get my stolen number back. It is still active according to ee

Pj421
Investigator
Investigator

H

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@Pj421     Can you explain what’s happened.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I had a phone number I use for business and I left it signed into whats app.  Signal and coinBase.  I changed from this number by calling ee in April and getting a new number I just used for texts. 

But my origin number I kept on the accounts I mentioned.

It says it's still active . Is there any way to have it back as it's signed into all my private stuff.

Chris_B
EE Community Star
EE Community Star

@Pj421     So you changed your number on your EE account by calling customer services and requesting a change of number,   correct me if I’m wrong there 

if you did your old number is gone for good. Your number wasn’t stolen you changed it.  EE are not responsible if you didn’t change your number on other services before hand and you’ll need to contact those services about your issue 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

My phone was stolen. With the sim card on it that had both the whatsapp number in question and the new number.

If that's the case the UK system is really retarded as in other countries you can get the old number back if you can prove you were the owner and I have as I was sent a pdf by ee.

I didn't say ee was responsible either,  that's you self projecting your own issues onto my problem.

What i was asking was a way to get my number back.  I have already contacted those services and they can't help. Thank you though sherlock.