Sim activation

[Akte]

Help to activate my number xxxxxxxxxxx please

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

[James_B]

Hi @Akte,

Welcome to the EE Community. 🙂

Is this a brand new SIM or did you upgrade?

Is it pay as you go or pay monthly?

James

[Klaudiacison]

Pleas can you activate my numer

[Klaudiacison]

Hi is a New one number

[Klaudiacison]

Top up 

[James_B]

Hi @Klaudiacison,

Welcome to the EE Community. 🙂

All pay as you go SIM cards are pre-activated and ready to use.

Are you in the UK or roaming?

For topping up, please see How to top-up a pay as you go phone.

James

[Tmitch]

Hi my son's payg sim card has not been topped up and is now in hibernation mode I believe. Is there any way we can still transfer and use the same phone number on his new pay monthly sim card?

[Katie_B]

Hi @Tmitch. 

Welcome to the community. 

Please give our customer care team a call on 150. 

The team will see if they can activate this for you. 

Katie