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Major eSim Problem

Jonjon1239
Established Contributor
Established Contributor

I've received a replacement Pixel 8 Pro from Google this morning, I went through the process of ordering a replacement esim, added it to my new phone which now has no mobile connection although the eSim is on there.

 

I can't receive an activation pin due to having no network, wifi calling doesn't work, my old phone's sim has deactivated and I don't have a house phone to call EE to get this resolved. 

 

Is there any workaround? I will be without broadband this afternoon too and there doesn't seem to be an online chat feature on EE any where. I really need this resolved ASAP.

10 REPLIES 10

@Jonjon1239  SIM cards can take up to 24 hours to activate.  But try restarting the device a few times as this helps the network see the sim.