EE sim package not working

[chixculub]

I bought 3 sims, they were all 20£ each and included 50 gb of data and infinite calls and messages for one month. I activate both on two different phones and they work perfectly, but on the third phone the package isnt activating? Its asking me to pay 20£ extra to start my package

[XRaySpeX]

For the avoidance of doubt, you bought 3 EE PAYG SIMs.

[Katie_B]

Hi @chixculub. 

Thanks for coming here. 

Since your post has your pack started?

Katie

[chixculub]

Hello!

Unfortunately no, the package has not started working yet. Every time i try to make a call it repeats the same thing - that i dont have enough credit to make a call.

[Katie_B]

Thanks for getting back to me @chixculub. 

I'd recommend giving us a call from one of the other SIMs.

Our customer care team will be able to look into your account further. 

Katie

[chixculub]

Is there any number i could use to talk to a person?

[Katie_B]

Hi @chixculub. 

You can call 150 from a EE handset or 07953 966 150 from any landline or provider. 

Katie 🙂