The EE Community

Broadband not showing on EE app or account

Hi,recently moved from BT to EE with mobile and broadband (and tv from sky). We have our package as one whole payment each month. Our phone package is on our account and app, but our broadband or tv isn't showing on there. I asked the team on the pho...

Broadband Failure

I’m writing because I genuinely feel I’ve not been treated fairly, despite giving multiple chances to resolve this. I’ve called customer service 3 or 4 times this past month alone, but I haven’t received any real help.It all started when I signed up ...

No Longer getting 4G+

Basically since 4g came to my area its been 4G+ but a few months ago, there was an issue in my area which took about a day to fix but since the fix im only getting 4G and not 4G+. I've noticed that the speeds have been lower too, the mast at my paren...

New Sim

I ordered a new pay as you go sim on Monday and it arrived yesterday but you sent me a dead simAnd I'm new customer  

No Internet

They are robbing me, I have no internet, they debited 31 pounds from the 35 pound package plan and I have no internet, I can't make calls, what is happening????? No one helps me with this support, I don't know what to do anymore. 

can you update about my oder

NP22 5PP