Hi @X-domineek-x
- Are you a PAYG customer?
- It you are on PAYG when did you last make a chargeable call or text?
- If you're a pay monthly contract are you a new customer?
- Is your device unlocked?
- Where did you get your device?
- Are you in the UK?
Thanks
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EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.