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Lost Sim

Szang
Visitor

‎26-03-2023 06:51 AM

I have lost my Sim and out of country . Can I get an E sim and have it activated abroad? 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎26-03-2023 08:58 AM - edited ‎26-03-2023 08:58 AM

@Szang   That’s not possible.  You need to receive a text to confirm your request for the eSim activation and that requires you to need a sim in your device and you need to be connected to the EE network directly to activate an eSim. 

eEims are also only available to contract customers. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Schockwave
EE Community Star
EE Community Star

‎26-03-2023 12:40 PM

@Szang , have you reported your SIM card as lost to EE? You can do this via the EE app or via the web by logging into your account.

There is also a free number you can ring using Skype if necessary:

https://ee.co.uk/contact-ee/account-billing/mobile

Replacement SIM cards are only sent to the address EE have on your account, they will not send them abroad.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.