Replacement sim hasn't arrived

[Lachlanboyle]

Hello I ordered a replacement sim on the 25th Dec because I lost my phone with it in and I'm unable to call 150 and other services because I no longer have a phone number.

It said it would take 2 days but didn't come so I waited a bit since the post has had strikes and backlog over Christmas time and still hasn't arrived. 

It also said that the price of the sim would be taken next time I top up so I'm not sure if your waiting on payment before sending the sim? I'm a pay as you go customer and really need the number back. 

Just wondering if I should still be expecting it. 

[Christopher_G]

Hi @Lachlanboyle

Welcome to the community.

Do you live near an EE store? They may be able to give you a replacement SIM card there and then, if you pop in.

Chris

[Lachlanboyle]

Okay thanks, I'll do that and do i need any identification at all? 

[Katie_B]

Hi @Lachlanboyle. 

Yes, you will need to provide photo ID to our store such as a driving license/passport. 

Katie

[Lachlanboyle]

I do not own photo ID will a birth certificate do? 

[Katie_B]

Hi @Lanchlanboyle. 

The store will only accept a passport (from any country) or UK driving license. 

Alternatively, you can give us a call and ask for another SIM to be sent. 

Katie

[FB58]

I ordered a new sim last week and I should have received it in 3 days, its been a week now to no avail.  Can you help?

[Leanne_T]

Hi there @FB58 

SIM card orders can take 2-5 working days to arrive, if you have been waiting longer than 5 working days please get in touch with our mobile care team to get this looked into. 

Leanne.