Locked out of eSIM loop - old phone sold. Need manual EID activation.

magpiebp8 · ‎03-06-2026

Hello. I have upgraded to an iPhone 17 Pro and sold my old phone. I am stuck without service and cannot use the My EE App because I cannot receive text message authorization pins. I have my 32-character EID number ready. Can an EE Community Coordinator please open a secure private message thread with me here on the forum to manually swap my line? Thank you.

XRaySpeX · ‎03-06-2026

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎03-06-2026

Hello @magpiebp8 ,

Welcome to the community,

Do you not have your old SIM card? You should be able to size it down to the right size if that is the problem, and it should work.

Unfortunately I doubt anyone will be able to private message you through the forums.

What did you do with your old SIM card? You would otherwise either go to an EE high street store with photo ID to get a replacement SIM card or use another phone to request a replacement SIM card or use the app to order a replacement SIM card, by clicking on the icon top right and then click on settings and preferences, click on sweepings and SIIM/ESim and order one.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.