Keep old number during the switch

[nickelyeah]

I have selected to Keep My Old Number during the switch. I have inserted the EE sim card and i am not able to receive call when someone called my old number. How long will the old number (from the supplier) to be transferred to my new EE sim card?

[Leanne_T]

Hi @nickelyeah 

Thanks for coming here. 

When did you receive the EE SIM card? 

Did you request the transfer when you placed the order? 

Leanne.

[Pegasus666]

I have the same issue. Does it take a period of time until the number changes to your old number? 

[Katie_B]

Hello @Pegasus666. 

Have you provided EE with your PAC code to transfer your number to the network?

If yes, when did you do this?

Katie

[Pegasus666]

Hi Katie, I did when I ordered (2 days ago). Only just inserted the new sim.

Sent from Gmail Mobile

[Katie_B]

Thanks for confirming @Pegasus666. 

What happens when you try calling your number? is your old network SIM still connected?

Katie

[Pegasus666]

It just says ‘unavailable’.

Sent from Gmail Mobile

[Katie_B]

Thanks for getting back to me @Pegasus666. 

I'd recommend getting in touch with our customer care team so they can check your port has completed successfully. 

You can do this by calling 150 from your EE SIM.

Katie

[nickelyeah]

Yes, i received the new sim on tuesday. There is a new number on the package. My order confirmation showed that i have selected to keep the old number and saying the old number will be transferred within 24 hours.

[nickelyeah]

yeah, the point is how long, as it says that will be transferred within 24 hours.