Keep old number during the switch
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24-08-2023 12:32 AM
I have selected to Keep My Old Number during the switch. I have inserted the EE sim card and i am not able to receive call when someone called my old number. How long will the old number (from the supplier) to be transferred to my new EE sim card?
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24-08-2023 08:17 AM
Hi @nickelyeah
Thanks for coming here.
When did you receive the EE SIM card?
Did you request the transfer when you placed the order?
Leanne.
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25-08-2023 04:19 PM
I have the same issue. Does it take a period of time until the number changes to your old number?
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25-08-2023 04:45 PM
Hello @Pegasus666.
Have you provided EE with your PAC code to transfer your number to the network?
If yes, when did you do this?
Katie
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25-08-2023 05:00 PM
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25-08-2023 05:04 PM
Thanks for confirming @Pegasus666.
What happens when you try calling your number? is your old network SIM still connected?
Katie
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25-08-2023 05:17 PM
Sent from Gmail Mobile
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25-08-2023 06:10 PM
Thanks for getting back to me @Pegasus666.
I'd recommend getting in touch with our customer care team so they can check your port has completed successfully.
You can do this by calling 150 from your EE SIM.
Katie
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26-08-2023 10:23 AM
Yes, i received the new sim on tuesday. There is a new number on the package. My order confirmation showed that i have selected to keep the old number and saying the old number will be transferred within 24 hours.
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26-08-2023 10:24 AM
yeah, the point is how long, as it says that will be transferred within 24 hours.
