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Iphone 14 not recieving txt after porting

An6y
Explorer

Hi all

Ported 4 numbers over to ee 3 Iphone one Samsung.  All apart from one is working fine, one iphone 14 promax will not send text messages. We have checked the numbers for messaging and they are correct, rebooted to no avail.  Any help greatly appreciated as we ported over in October.

1 SOLUTION

Accepted Solutions
Thanks again,
I have managed to get texts working, A key bot of information that she failed to tell me is that its not worked since her phone did an OS update at the weekend.

View solution in original post

7 REPLIES 7
bristolian
EE Community Star
EE Community Star

The subject of your post is "Iphone not receiving text"  but your post mentioned "iphone will not send text messages".

Can you clarify what the problem is?

Apologies its receiving text
bristolian
EE Community Star
EE Community Star

If you send a text message to your own number, does it show as sent? And do you receive it?

If you text NUMBER to 150, do you get the correct number by response?

Thanks for your help, 
tried this and it comes back with not delivered. 
bristolian
EE Community Star
EE Community Star

What is it that you've tried? Was it the text to 150? Or the text to yourself?

Or are you saying that you are also unable to send any text messages, regardless of number?

Thanks again,
I have managed to get texts working, A key bot of information that she failed to tell me is that its not worked since her phone did an OS update at the weekend.
Peter_W
EE Community Support Team

I'm glad to hear this is all sorted for you now, @An6y.

Thanks for taking the time to come back to let us know, too 😊

Peter