Incorrect number error

[Rgraham18]

My number from BT has ported over to my new EE sim today.

the BT sim died so I put the EE one in but hours later I am still not on my old number the the new number on the sim isn’t working either. I cannot call any number including 150 without receiving a ‘you have dialled an incorrect number’ message! Any help? I can’t even call anyone!

[ProfBranestawm]

The SIM card needs activation and for some reason ee are having problems doing that 

I have EXACTLY the same issue!

[Leanne_T]

Morning @Rgraham18 @ProfBranestawm

Have you restarted your phone? 

Is this still the same today for you? 

Leanne.

[ProfBranestawm]

I have. And yes- my eSim has not activated.

God alone knows how much business I’ve lost.

[Leanne_T]

Hi @ProfBranestawm

Please call us on 0800 079 8586 from any other phone and the team will get this looked into. 

Leanne.

[ProfBranestawm]

Fixed.

butI had to call in to an EE shop and get a new Sim made. Take photo Id and they will make one that doesn’t need activation and just works.

Which makes me wonder why the online sales can’t do that…

[Leanne_T]

Thanks for coming back and letting me know this is now resolved @ProfBranestawm

Leanne.