Transfer number to EE

[mp_dox]

I'm trying to transfer my old number, by filling out the form But when I enter my EE number, it shows "Please make sure you enter the right phone number. It must be the UK phone numbrler and start with 07" even though the number I entered is from EE.

[Jon_K]

Hi @mp_dox.

Are you entering your temporary EE number?

Does it start with 07 and have eleven numbers in total?

Jon

[Alyeshaa]

I am having the same issue it starts with 07 and has 11 digits 

[Alyeshaa]

Hi- were you able to fix the issue? If so how did you do it?

[Jon_K]

Are you getting the exact same error message, @Alyeshaa?

Have you entered your temporary EE number?

Jon

[Alyeshaa]

Yes the same error and I am entering the temp number 

I have been on hold with EE for 1 hr 30 now and this is urgent 

[Jon_K]

Thanks @Alyeshaa.

Our Customer Care team will be able to help you with this, thanks for your patience.

Jon

[Jon_K]

Thanks @MarkN190.

Please don't post your PAC on the public forum.

I'd recommend calling our Customer Care team so they can process this manually for you.

Jon

[MarkN190]

Ah ok, apologies

I did call the team - however answer machine said had lots of calls and couldn't take mine now, then rang off.

[Jon_K]

Sorr about this, @MarkN190.

If you try again now you should be able to get through.

Jon