Incomplete Porting

[Kevin150]

How do you get support for a porting issue? If a port has not completed satisfactorily is the best thing to start the port process off again and hope it works a second time?

I had three phones numbers that I was porting across from previous provider, two ported fine, but the third has not ported. The number is now out of service with the previous provider, but has not appeared on the new sim, it still has the number that came with it. 

I try to use myee, but the visual assistant just sends a text to start the porting off. I have tried calling 150, but have trouble even finding an option that will put me through to a person. When I did it said the wait was 20mins, but with work I don't have that time .

So just trying to understand if I should just try it again or if I do need to contact support and if so, if there is an easier way to try and get through?

Its not a good first impression.

[bristolian]

When did you submit the PAC in question, and by extension, when was porting day?

What do you mean by "not completed satisfactorily" - can you be specific about the issue?

Depending on the points above, this query will likely only be resolved by having access to your individual account - CS on 150 have this.

[Kevin150]

By did not complete satisfactorily I mean the number has not moved across to the new SIM, but it has been taken down by my old provider. I also note that in the myee app, the number that came with the sim is still displayed, where as with the other two numbers, they now display the number that was ported across. 

Porting was meant to have completed by 6PM, and I take it from your reply, that the only way to get this addressed is to is to contact CS, so I will have to keep trying them / thanks for the response 

[bristolian]

A port-in can sometimes take until midnight on the port-day, unless you've received the completion notification it may well still be in progress.

Were you porting from O2, or another network?