Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't transfer my old number to the new EE number

MengqianHe
Explorer

‎14-03-2024 08:09 PM

I transferred my old mobile number from ID mobile, and I got my STAC code from ID mobile to send to the EE transfer application 1 month ago. After 10 minutes, I received an email from EE, which told me I had made the transfer successfully. But from now on, 1 month later, I didn't get any message or tips to tell me I transferred my old number to EE, and the new number is still in my EE account, I don't know why. What's more, I call 150 and they told me they will recall me in 10 mins which they miss out again??

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎14-03-2024 08:19 PM - edited ‎14-03-2024 08:21 PM

@MengqianHe : A STAC intentionally stops the  transfer of your no. It just moves you from 1 network to another. You needed to ask for your PAC from the old network to port your no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
MengqianHe
Explorer
In response to XRaySpeX

‎14-03-2024 08:26 PM

Thanks, but I can't log into my ID mobile account any more, which means the old mobile number from the old one is eliminated, and they didn't tell me if I should use PAC or STAC which one is more suitable. Also, I can't log into my previous mobile account, so I can't get my PAC number so far. Should I call ID mobile to get my PAC number? 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to MengqianHe

‎14-03-2024 08:29 PM

It's probably too late. You asked for the wrong Code!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
bristolian
Legend
Legend

‎14-03-2024 08:49 PM

A PAC transfers your mobile number and cancels your old contract, a STAC just cancels your old contract.

If you have given EE your STAC, then the code is operating as designed by cancelling your old contract & terminating your number. You no longer have an "old" mobile number to request a PAC for, it has been released and is no longer yours.

0 Helpful