How do I cancel a sim order?

[Jotaylor]

I have ordered a sim replacement by mistake how do i cancel it?

[Katie_B]

Hello @Deb1151. 

Was this a replacement SIM or a new order?

Katie

[Deb1151]

New order. The website is so confusing 

I struggled for over 45mins and I ended up buynew sim card for £15

[Katie_B]

Hi @Deb1151. 

Please give our customer care team a call on 150 so they can help get this cancelled for you. 

If you still need to buy data the team can help with this to. 

Katie

[MaryHz]

Same thing happened to me today. Did you solve the problem?