Community Activity

Download a bill

I have seen other comments about this but I also cannot download a June bill from the website...it's clearly not a cookies or browser issue...please help 

Re: Is it just me or is ee phone signal poor

I've noticed a huge degredation in network coverage in the past few months.  The network civerahe checker indicates I should get excellent coverage at home, but I currently get 1 bar, and sometimes that drops out!  I travel around the country a lot a...

Pyromanic by Investigator
  • 18024 Views
  • 43 replies
  • 76 Helpful

Not receiving OTP texts

I have exactly the same issue. I moved my number on 27/6 but I'm still having trouble receiving text messages like bank, directly from EE or government services. Normal text work but not  these ones. I've called the customer service couple of times. ...

neotyrant by Investigator
  • 36 Views
  • 6 replies
  • 0 Helpful

Can receive calls but not texts?

Hello, I bought a payg SIM card and put it in an old phone. I got the welcome message from EE, signal is fine and reset the device. But I can't receive any text messages. Some apps require codes to be sent to the number but I can't recieve them? Call...

Aqua04 by Explorer
  • 51 Views
  • 4 replies
  • 1 Helpful

My iPhone doesn't allow NHS numbers to call me

Hello, Hoping somebody can help as seen this issue posted before but not seen a solution. My iPhone 16 is not accepting calls from various NHS numbers (GP, various hospital departments). It is not a signal issue as they come through to my partner's p...

Janey27 by Visitor
  • 10 Views
  • 1 replies
  • 1 Helpful

Juddering on streaming channels and live channels through EE TV Box Pro

Hi, I have worsening screen judder through my EE TV Box pro & full works broadband. Despite many calls and an engineer visit I still get juddering. It makes no difference hard wired (Cat 7) or Wi-Fi. When I watch the same films/programmes via Wi-Fi o...

How4 by Investigator
  • 6 Views
  • 0 replies
  • 0 Helpful

Item not delivered and being sent back to ee

Hello, I rearranged my delivery day and sadly this has been ignored by dpd, and they are sending my new phone back to ee.I'm unable to call on the current phone to fix this, and finding the whole situation very stressful. I need a email / digital tex...

Nessx by Investigator
  • 18 Views
  • 1 replies
  • 0 Helpful