Missold sim plan

[Oasismad]

I was recently advised in store that if I took out a full works plan that comes with Apple One that i can then also select 3 additional add ons. Ones they mentioned explicitly was Netflix and Xbox Game pass however since taking this plan on none of this seems to be available to me. Have I been missold? 🙂

[Leanne_T]

Hi @Oasismad 

Thanks for coming to the community. 

Which SIM Plan do you have? 

If you text PICK to 150, what options show in the reply? 

Leanne 🙂

[Chris_B]

@Oasismad   The all rounder sim only doesn’t include Apple one.   That’s only available if you take out a full device contract.   

[Oasismad]

Looks like you're on one of our Full Works Plans, so you don't need to select your Inclusive Extra as they're all included.

Yet if I try to add Xbox game pass it says I need to pay £10 a month. 

[Leanne_T]

Thanks @Oasismad 

If you give us a call on 150 the team will see what they can do to help 🙂

Leanne.