Ee SIM order

nandini19930904 · ‎27-07-2023

Hello. My name is Natalia Malesza

I wanted to buy from your website only Roaming because I am in Poland now. I don't want to a new SIM card. Is it possible to cancel this order please ???? Don't send a new SIM card please!!!! Just I want the internet to work!

Northerner · ‎27-07-2023

Hi @nandini19930904

Are you already an EE pay monthly contract customer or PAYG?

Have you ordered a new SIM?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

nandini19930904 · ‎27-07-2023

I wanted to buy Roaming ... But in my email is: your SIM will be delivery by royal mail.

How can I cancel this order ?

I have got monthly payment

James_B · ‎27-07-2023

Hi @nandini19930904,

Welcome to the EE Community. 🙂

Please see Returning a phone or device within 14 days | EE Help.

Thanks

James