Ee SIM order

nandini19930904
Explorer

‎27-07-2023 05:31 AM

Hello. My name is Natalia Malesza 

I wanted to buy from your website only Roaming because I am in Poland now. I don't want to a new SIM card. Is it possible to cancel this order please ???? Don't send a new SIM card please!!!! Just I want the internet to work! 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎27-07-2023 07:08 AM

Hi @nandini19930904 

Are you already an EE pay monthly contract customer or PAYG? 

Have you ordered a new SIM? 

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
nandini19930904
Explorer
In response to Northerner

‎27-07-2023 07:32 AM

I wanted to buy Roaming ... But in my email is: your SIM will be delivery by royal mail. 

How can I cancel this order ?

I have got monthly payment 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to nandini19930904

‎27-07-2023 07:47 AM

Hi @nandini19930904,

Welcome to the EE Community. 🙂

Please see Returning a phone or device within 14 days | EE Help.

Thanks

James

0 Helpful