Ee SIM order

nandini19930904
Explorer

‎27-07-2023 05:31 AM

Hello. My name is Natalia Malesza 

I wanted to buy from your website only Roaming because I am in Poland now. I don't want to a new SIM card. Is it possible to cancel this order please ???? Don't send a new SIM card please!!!! Just I want the internet to work! 

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎27-07-2023 07:08 AM

Hi @nandini19930904 

Are you already an EE pay monthly contract customer or PAYG? 

Have you ordered a new SIM? 

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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nandini19930904
Explorer
In response to Northerner

‎27-07-2023 07:32 AM

I wanted to buy Roaming ... But in my email is: your SIM will be delivery by royal mail. 

How can I cancel this order ?

I have got monthly payment 

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James_B
EE Community Manager
EE Community Manager
In response to nandini19930904

‎27-07-2023 07:47 AM

Hi @nandini19930904,

Welcome to the EE Community. 🙂

Please see Returning a phone or device within 14 days | EE Help.

Thanks

James

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