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Rapid2

Mike681
Visitor

‎15-08-2025 01:47 PM

I have just got off the phone with EE via the online Rapid2 chat . It took 1hr and 10mins to try and get a eSIM added to one of my phones . All she wanted to do is sell me broadband. Still no further forward. 
is it possible to just order one online or do I have to go through the whole process again . So frustrating 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎15-08-2025 01:59 PM

@Mike681 : You may order a replacement SIM online at Order a replacement SIM for £1.50. You can choose between a physical SIM or an eSIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Matt_124
EE Community Star
EE Community Star

‎15-08-2025 02:08 PM

Is it an additional line you're looking for, or a replacement SIM?

If it is an additional line, this can be purchased through your EE App or online account.

Similarly a replacement SIM can be ordered through the App or online account.