EE preloaded SIM in 4G router suddenly not working

[Rachlh]

I bought an unlimited SIM from Amazon last year that lasts until August 25 - no problems at all until this last week. Suddenly cannot send messages from social media apps on my phone, the content on them is not refreshed and suddenly my laptop is blocking me from accessing ‘non-secure’ sites like Reddit. I’ve not changed anything myself, can someone help please?

[bristolian]

Was this a PAYG SIM or pay-monthly one?

[Rachlh]

It was a one-off payment SIM from Amazon - something like £220 for 18 months, unlimited data

[Rachlh]

Any further help would be appreciated, this is not resolved

[Katie_J · Accepted solution]

Hello @Rachlh. 

To check the status of the SIM I would recommend giving us a call. 

Our guides have account access and can look into this further for you. 

Katie