@John___WhyStay It’s not a security breach the scammer just needs information about you to pass as you when they call customer support to request the PAC.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Also I called CS immediately after receiving a text to say that my number porting had been requested and asked for it to be cancelled which didn't happen as requested only 48hours later when I called again did it get cancelled?????
EE take security very seriously when it comes to handling your data. You can find more information on our Privacy Policy page.
You've done the right thing in speaking with our Mobile Care team. They will be able to begin an investigation with our Fraud team to look fully investigate what happened with your account specifically.
