E sim Activation

[Jackhemming29]

Hi, hoping someone can help. 

I've received  my new phone today and I'm a new customer. I chose to get an E-Sim, which I'm starting to learn might be a mistake. 

I haven't received any sort of sim activation  with the package the phone came in. Is there a way I can do it, or should I just ask for a physical  sim card? 

Thanks in advance 

[Schockwave]

Hello @Jackhemming29 ,

Welcome to the community,

Firstly, only customers on contract can have an ESim, secondly, you first need to have a physical SIM card to then change it to an ESim, but only if you are a contract customer, pay as you go cannot receive an ESIM, they can only have a physical SIM card.

[chistery · Accepted solution]

Well, EE says:

If you’re new to EE and have ordered an eSIM with your device directly from us, you’ll either:

• be sent a scannable QR code with your new device, or
• you need to turn on your new device and follow the prompts to install your eSIM