Two signal bars at the top right of the phone

[Scott841]

hi I’ve just switched to EE and there’s two reception bars at the top of my phone is one for phone reception and one for 4/5g reception??

if anyone knows anything I’d like to know as at the moment I can’t make an out going call 

[Chris_B · Accepted solution]

@Scott841  If you have 2 reception bars showing on your device you have 2 sims active in the device.   One will be a eSIM the other a physical sim.   
Are you using the eSIM ?  If you open settings>mobile service and scroll down to where is says EE ( left side ) does it show two active sims again one will be a eSIM

Have you restarted the device since you moved over to EE ? 

[bristolian]

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@Scott841 wrote:

hi I’ve just switched to EE and there’s two reception bars at the top of my phone is one for phone reception and one for 4/5g reception??

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4G/5G *is* your network signal.

That network signal allows voice calls, text messages & mobile data.