Double Charged for UK travel eSIM

vajaskifli · ‎08-12-2025

Hi, I've bought a UK travel eSIM from EE, and I've been double charged. I'm not from the UK nor do I live there, and I couldn't call the customer support phone number and I couldn't send a message through the complaints form as I don't have a british address. Is there any way I could get that refunded?

XRaySpeX · ‎08-12-2025

@vajaskifli : In what way were you double charged?

PAYG credit is not generally refundable nor transferable.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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vajaskifli · ‎08-12-2025

I bought a UK visitor eSIM(see attached screenshot) and somehow got double charged. Also for some reason the refund button under help with this eSIM doesn't work.