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Double charging for calls

JohnR9
Visitor

‎23-04-2026 09:36 AM

I have two phones on my account, one of which someone else controls. They send text messages to Ireland - I don’t. However we both get charged for the same text messages. Is this legit? Should I be refunded?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-04-2026 10:05 AM

@JohnR9 : No, that shouldn't be! However the other person only uses the other phone. You are the A/c holder & owner of the phone they are using. As such, their chargeable calls & texts will appear on your bill but only once each.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Ritu_D
EE Community Support Team

‎24-04-2026 09:12 AM

Hi @JohnR9 

Thanks for reaching out here on the community. 

Just to add to what xRaySpex, I would recommend Contacting our guides and they can take a look on your account for you. 

Thanks 

Ritu