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Change only sim plan

kris_krisss
Visitor

‎26-05-2024 06:19 PM

Hello
I made a big mistake and purchased a SIM-only plan for 24 months with a great deal yesterday. I only got the SIM and nothing else. Can I change the plan to another one or is it already too late? I don't need unlimited for 24 months; I want a cheaper plan.

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎26-05-2024 07:57 PM

Hi @kris_krisss 

As you are within 14 days you can call EE CS on 150 and cancel. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Chris_B
EE Community Star
EE Community Star
In response to Northerner

‎26-05-2024 08:03 PM

@kris_krisss   You only get a cooling of period with phone or online sales.  There is no cooling off period for a store sale.  So if it was a store sale you’ll need to go back to that store to see if they are willing to cancel it and start a new cheaper contract.  They don’t have to as stores don’t have cooling off periods. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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