06-11-2024 07:02 PM
Its been a week and i still cant link my sim to my account, its the right email still having issues, also customer service is so bad, they ended my calls as soon as i dialled in and im regretting having switched to EE now.
Solved! See the answer below or view the solution in context.
08-11-2024 01:15 PM
Hi @Leon111
Thanks for coming to the community.
If it is saying that it is already linked, it would need our customer service guides to have a look at the account details and help to get it resolved.
I understand you have tried to call already, I would recommend trying again as they'll be able to help you.
Michael
06-11-2024 07:40 PM - edited 06-11-2024 07:40 PM
Hi @Leon111
What error messages do you receive.
Is this the same issue on the app and EE online site.
Thanks
08-11-2024 10:37 AM
The error shows it being linked already while it doesn't show under my account.
08-11-2024 01:15 PM
Hi @Leon111
Thanks for coming to the community.
If it is saying that it is already linked, it would need our customer service guides to have a look at the account details and help to get it resolved.
I understand you have tried to call already, I would recommend trying again as they'll be able to help you.
Michael