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Cannot link business sim to account - its a nightmare

Cookywales1
Explorer

‎18-09-2025 11:03 PM

This transfer has been a nightmare.phone's arrived 2 weeks ago sims arrived 2 weeks ago - wrong ones. 

Finally got correct sims,porting Wed,supposedly live today ,I tried to link the sim to my phone number and it doesn't recognise my phone number that was transfered to EE. Can use phone but I need to get access to EE app so I can set up roaming,see data used,bills,etc. I am going away on Monday and to get this mess sorted out.makes me wish I stayed with Vodafone. Seems this is an ongoing problem for a lot of people .

Any ideas before I crush the sim.

3 REPLIES 3
Cananybodyhelp
Valued Contributor
Valued Contributor

‎19-09-2025 12:29 AM

Hey buddy. Wow. I’m not on my own. Exactly the same as you. It seems that EE are having a catastrophic IT failure as they’ve migrated on to a new system. I have waited 3 weeks. I can’t use my extras. I have never in 25 years of owning a mobile ever experienced or even heard of an IT malfunction that has rendered every new customers account innaccessible. Because you have no access however, you can just tell them each time you call that you will not be paying your bill as you cannot access your services. Don’t worry about Roaming fees.  Just let them add up and decline to pay a penny. Although you shouldn’t need to set it up if you have global roam in place. I’ve given up trying so much but my opinion of EE since being a customer is rock bottom. As sounds like you.  The IT management team are destroying the business from the inside. The lack of openness on the matter speaks volumes. 

just be patient and refuse point blank to pay a single penny until they sort their business out. I’m wondering if they have been hacked to be honest. 

0 Helpful
Christopher_G
EE Community Support Team

‎19-09-2025 10:34 AM

Hi @Cookywales1 and @Cananybodyhelp 

If you haven't already, I recommend speaking with the Business Support team. They'll be able to make sure that this has been raised with the relevant team to try and get your account set up correctly.

Chris

0 Helpful
Cananybodyhelp
Valued Contributor
Valued Contributor
In response to Christopher_G

‎19-09-2025 11:34 AM

Apparently this has already been done. Of the 4 or 5 attempts to fix, I have been put through to the business team who just say mine is part of a wider ticket. They must really be in a mess right now. As long as they don’t expect bills to be paid until they provide all of my contractual extras.

None of them Can help as they aren’t the IT team. And the IT team at EE do not know either.

It’s quite fascinating really how this is playing out.
Kindest Regards
0 Helpful