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Cancelling a sim swap with previous provider

KasiaJ
Visitor

‎23-10-2022 05:32 PM

Anyone know how or who I can contact to cancel an order in which I have requested to swap my current number and keep it with EE please?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-10-2022 05:35 PM

@KasiaJ : I imagine you have to contact the provider you have given your PAC to. EE have done their bit by giving you your PAC.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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bristolian
EE Community Star
EE Community Star

‎23-10-2022 05:57 PM

And to add, if you've given your PAC to another provider, then that is their authority to port your number from EE.

You may potentially need to request a PAC from them - assuming you bought online or via telesales and have a 14day cancellation period.