ESim is not working

[karoda]

I activated an esim, but it's not working and my original physical sim card is not working as well, any solution or do I have to go to the EE store to solve it?

[Leanne_T]

Hi @karoda

Thanks for coming here 🙂

Which device are you using? 

Do you have no signal showing? 

Leanne.

[karoda]

Hi @Leanne_T 

I am using iPhone XR, and it shows no service. Thanks 

[Leanne_T]

Thanks @karoda

Have you followed the steps in our How do I use Dual SIM with an eSIM for iPhone, Help page to set up the eSIM? 

Leanne.

[Valentine7]

The last three hours

[Leanne_T]

Hi @Valentine7

Do you have a query we can help you with? 

Leanne.

[karoda]

@Leanne_T Yes, I activated the esim and got a new number for it, but both the eSIM and my original number all shows no service, now I can not make any call

[James_B]

Hi @karoda,

If you activated an eSIM with a brand new number, it shouldn't affect any existing SIMs on your account.

Please get in touch with Customer Care so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James

[Kazzah3103]

I am having the exact same problem, did you find a solution.