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Need Urgent Help

AnnieAS
Investigator
Investigator

‎03-06-2026 11:14 AM - edited ‎03-06-2026 11:36 AM


I need urgent and immediate help.  EE have taken over my mobile service.  I can't contact EE or Vodafone who should be my provider.

 

Someone get back tro me urgently.  Calling my number goes to EE it should be Vodafone.

 

Help please.

Managed to speak to Vodafone,  Despite me cancelling and returning the SIM from EE and EE issuing a refund, they decided to port my number over two weeks after cancelling.  I now need a PAC from EE so I can go back to Vodafone.  A complete mess from EE.


I don't even have an EE SIM I returned it.  Now EE have left me with no service.

Someone get me an EE PAC.  I can't even contact EE.

 

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1 REPLY 1
Rach_H
EE Community Support Team

‎03-06-2026 03:28 PM

Hi @AnnieAS,

Welcome to the Community!

I'm sorry to hear about the trouble you've had with your SIM, and I can understand your concern.

I'd recommend reaching out to our team on 07953 966 150 from any phone, and you should be able to speak with the team about getting this resolved.

Rach

 

0 Helpful