Can't get PAC code due to "account status", but phone in credit (pay-go)

[HHJo]

I'm trying to get a PAC code to leave EE but keep getting the "Sorry, due to your account status for xxxx we are not able to process your request" message.

The phone has a no contract, pay-go/top-up type sim with credit on it.

If I text from the phone, I get the above message. If I log in online and request the pac code, I get this message. What is the problem please? We don't owe EE anything.

Please note I can't load up the EE app to do anything, as the phone is not a smartphone. Thanks.

[Christopher_G · Accepted solution]

Hi @HHJo

Welcome to the community.

I'm sorry to hear that it doesn't seem to process the PAC request. I would suggest speaking to our Mobile Care team so they can look into it for you.

Chris

[amu3]

Hi, 

Following a EE proposal I swapped my top-up to pay as you with my own phone. The trap is that  I can no longer  leave EE

without  paying  penalities. Now  the price of pay as as you  keeps going up. Du to that situation I want to leave EE but I can't  .

Could you help.

[Jon_K]

Hi @amu3 

Sorry I'm not quite sure what you mean.

Are you on pay monthly or pay as you go?

Jon