Can't call or text anyone

[manof5]

I recently got an upgrade but I can't call or text. I put the sim back into the old phone and the same thing happens. What do i do? I clearly can't call 150 but I think I need a new sim sent out. Please help ASAP

[manof5]

So I got a new sim but to activate the sim they need to send a text to me which I can not get. i this a big joke on me or something? actually help me this time please I NEED MY PHONE FORE BUSINESS 

[Leanne_T]

Hi @manof5 

To activate the SIM card you would need to get in touch with our mobile care team, please see our Account and billing (ee.co.uk) page for ways to contact us. 

Leanne.

[manof5]

My dad called them for me to get it activated and it still doesn't work. Have I been sent a faulty phone? I want a replacement or i'll cut off the contract from the bank

[Leanne_T]

How long ago was the SIM card registered? @manof5 

Have you restarted the phone? 

Leanne.

[manof5]

Few hours ago and yes I restarted my phone

[manof5]

I don't know why it said solved I clicked something wrong

[Leanne_T]

I will remove the solution for you @manof5 

The SIM registration can take up to 24 hours. 

Leanne.

[manof5]

It has been 24 hours and I still can't call or text. Yes I have turned the phone off and on

[Katie_B]

Thanks for getting back to us @manof5. 

Is there another line you could use to contact our technical care team?

Alternatively, do you live near a local EE Store?

Katie