29-12-2025 08:09 PM
I have a 30 day sim with a billing date of the 9th of each month.
I know I have to give 30 days notice and that a PAC has a validity of 30 days.
Do I need to give notice then wait to get a PAC, or does getting a PAC give notice?
If I have to give 30 days notice and the account is closed by EE on day 30 (as I believe it is) then when do I get the PAC as surely it must be used before the 30 days notice is up if I want to keep continuity of service with that number?
Is there a charge if I use the PAC before the 30 days notice has expired?
Do any of these timescales matter in relation to the billing date?
If only EE had a helpful help page that explained this...
Solved! See the answer below or view the solution in context.
30-12-2025 09:32 PM
I sense the OP here is not seeking help or assistance, but wants to actively seek & highlight apparent contradictions.
30-12-2025 09:35 PM - edited 30-12-2025 09:37 PM
Not at all - I just find it hilarious that a simple question provides a whole variety of contradictory different answers.
If someone from EE who actually know the answer it would be helpful if they could respond and there is no point in any other 'citizen' providing yet another contradictory opinion.
30-12-2025 09:55 PM
You will be billed normally until the date your number is ported to the new network. You are usually billed in advance for the month ahead. If you have already been billed for a month in advance, you will receive a pro-rated credit back via your DD for the days you did not get to use your service after the termination/porting date.
The date your number is fully ported to the new network (you usually can be advised of this by the network when submitting your PAC code) is when your service with EE will be terminated.
You do not have to serve notice when using a PAC, it is an automated method of ensuring your old service is closed down in a timely manner when switching providers.
When requesting a PAC you will be advised of any early termination charges – in the case of a "30 day" plan there will be no early termination charge if you are outside of the first 30 days. You will simply be billed and pay for your usage up to your porting/termination date, or receive an appropriate credit back for unused usage if you have already been billed.