Account and Porting issues

[StuMcBill1]

Hi,

I am an existing Broadband customer, and decided to add my and my wife's number to EE to take advantage of the existing customer discount.

My number (1) has transferred over successfully and is working fine.  I added my wife's number to the account and got an order confirmation.  However, it became apparent, that the only number on my account was mine.  I called EE and they found a "temporary account", in my wife's name which was not linked to my account.  This account was then cancelled and a number added to my account (with associated PAC Code and number given to EE).

I received another sim card (2 - addressed to me) which I assumed was my wife's sim card (on my account), so placed this in my wife's phone, before removing it and placing her Vodafone sim card back in, so we could monitor when it stopped working.  This was last week.  Another SIM card arrived on Friday (3) - addressed to my wife.

I called EE yesterday, and they advised, that the PAC code and number was assigned to SIM card 3.  They have now transferred SIM card 3 to my account (this has not been reflected on my account yet) and cancelled SIM card 2.

I'm not convinced that it is all sorted yet, but my question is: should I place SIM card 3 in my wife's phone, allowing it to connect to the EE network and hopefully trigger the number port?

Thanks,

Stewart

[Chris_B]

@StuMcBill1  The sim needs to be connected to the network to receive the number port.  So yes put it in the device ( do this tonight  though as number ports take up to 24 hours and as it’s only Monday it’ll not port today ) 

[StuMcBill1]

Hi,

So I placed the SIM card into my wifes phone on Monday night, and the number has still not transferred over.  I just called EE and the guide spoke to someone in the Porting team, who has advised that the number is showing as "in migration" and to put the SIM card back in the phone and make a call for a couple of minutes and that will kickstart the process.  Is this correct?

They have advised that it may take till Monday to transfer over - my 14 day return window is up on Sunday - I'm tempted to tell them to cancel everything and start again?

Wondered if anyone had any thoughts on the above?

Thanks

[bristolian]

The process of porting is started by the submission (and acceptance) of a valid PAC.

The usual scenario where "using" a SIM triggers a PAC submission is yours - where a PAC has been supplied as part of a new connection order, temporary number initially, PAC submitted on activation, port-in the following working day. Doing as suggested can't hurt, but I'd be sceptical.

Using a 14day return at the same time as a port-in is in progress, has plenty of potential to become messy.