sim blocked

[NicoJS76]

Hello everybody,

My sim card seemed to be somehow blocked. I am not able to use it for anything (sms, calls, internet).

My payment are uptodate.

I am actually abroad and complketely stuck.

My mobile phone is a Samsung Galaxy A54 5G.

Could someone help me out to reset it withour loosing any of my pics or saved infos?

Many thanks,

Nicolas

[XRaySpeX]

@NicoJS76 : Has your SIM worked at all while abroad?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.