My wife's EE phone is blocked and unable to buy data for USA which is where she

[Victoria190974]

My wife's EE phone is blocked and unable to buy data for USA which is where she

[Northerner]

Hi @Victoria190974 

Is she on EE PAYG or pay monthly contract.

If pay monthly contract is roaming activated on her account.

Thanks 

[XRaySpeX]

Did she receive a Welcome text upon arrival?

Is she on contract or PAYG? Had she used that SIM for making calls or texts in UK before she left to go abroad?

If she is on contract, did she activate roaming on her EE a/c before she left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if she is on contract she needs to call CS to get her roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.