08-09-2024 09:00 PM
I have just come back from holiday, i purposfully turned my roaming data off as didnt wnt to occur any charges etc.
ive just turned my phone back on and it is no exageration , but i have recieved 1000 tesxts from ee, with the message :
Hi from EE
you don't have enough spend cap balance , If your the account holder you can increase or remove the spend cap.
The issue is i didn us the phone a all, so ive no idea why it even tried to send me one these txts let alone 1000 of them!
whets worse is i dont really use this phone at all, and have a message for wader in place, so now im back home it's forwarding EVERY one of these messages to my other mobile, with seemingly no way to stop it i deleted all 1000 of the messages from y ee phone to see if that would help, but alas not, they still keep coming.
08-09-2024 11:05 PM
Roaming charges can be incurred when you make or receive calls, send text messages, or use mobile data - whilst roaming.
I suspect the cause of your spend cap notifications being triggered, were attempt to make or receive calls, or send text messages whilst roaming.
I presume you've got a third-party app installed to forward your messages, so you should be able to uninstall that same app or possibly remove message-app permissions.
09-09-2024 12:22 AM
Switching roaming data off doesn't switch roaming calls or texts off. You must have made some of them or if you were outside EU someone was calling you & being redirected. The latter are chargeable outside the EU.
Where were you?