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Spend Cap texts

drink77
Visitor

I have just come back from holiday, i purposfully turned my roaming data off as didnt wnt to occur any charges etc.

ive just turned my phone back on and it is no exageration , but i have recieved 1000 tesxts from ee, with the message :

Hi from EE

you don't have enough spend cap balance ,  If your the account holder you can increase or remove the spend cap.

The issue is i didn us the phone a all, so ive no idea why it even tried to send me one these txts let alone 1000 of them!

whets worse is i dont really use this phone at all, and have a message for wader in place, so now im back home it's forwarding EVERY one of these messages to my other mobile, with seemingly no way to stop it i deleted all 1000 of the messages from y ee phone to see if that would help, but alas not, they still keep coming.

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

Roaming charges can be incurred when you make or receive calls, send text messages, or use mobile data - whilst roaming.

I suspect the cause of your spend cap notifications being triggered, were attempt to make or receive calls, or send text messages whilst roaming.

I presume you've got a third-party app installed to forward your messages, so you should be able to uninstall that same app or possibly remove message-app permissions.

XRaySpeX
EE Community Star
EE Community Star

Switching roaming data off doesn't switch roaming calls or texts off. You must have made some of them or if you were outside EU someone was calling you & being redirected. The latter are chargeable outside the EU.

Where were you?

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