19-04-2025 11:41 PM
How do I call back to U.K. from USA? My phone may have a block on it but I can’t find out how to unblock
20-04-2025 09:24 AM
Hi @BOB1015
You'll need to speak to EE CS and add roaming.
Download Skype and over wifi call EE with the number in my signature during UK office hours.
Thanks
20-04-2025 01:59 PM
What makes you think your phone has a block on it? Does it show coverage of a local network?
Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.
Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.
If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?
If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.