Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 7120 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6574 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 63055 Views
  • 290 replies
  • 89 Helpful

Resolved! Travelling to Greece

Hello. I'm travelling to Greece this weekend.  I'm on monthly plan,with unlimited calls and texts and 125GB data,my question is ,do I have to buy EU passes to avoid additional charges while I'll use my phone abroad? Thank you

Jacurek by Visitor
  • 1049 Views
  • 1 replies
  • 4 Helpful

EU roaming no frills unlimited plan

Recently moved from BT ( with roam like home) to EE no frills unlimited data. Told that EU roaming included but it offers me  to buy a pass for £15 per week.  However under ‘Standard pay monthly roaming costs’ it states that calls data and texts with...

aledbury by Explorer
  • 761 Views
  • 3 replies
  • 3 Helpful

Resolved! Can’t make calls locally or internationally

Hi, I am currently in Australia and have been trying to make calls both locally and back to the UK. But when I make the call the phone just says “Calling…” and never makes the connection. I have an Apple iPhone 11. I set up roaming and have been rece...

KPLchl by Investigator
  • 790 Views
  • 5 replies
  • 3 Helpful

EE Failing Miserably in USA

After meticulously going through a process with EE to get assurance of being able to use my mobile while here in Florida EE has failed on all fronts. Other members of the family here with Vodafone have experienced NO PROBLEMS regarding and making or ...

No signal all day

Ho there, I have no signal all day. I am not able to receive messages, send messages, get calls or call myself. No issues signing in my account but unable to do anything else. Could someone assist me please?

Resolved! I have just installed and activated eSIM

I agree.  Instructions not at all clear.  I have just installed and activated eSIM and have unlimited data in the UK..    I am now travelling in Germany but am not sure if I have same deal with roaming.  I have increased my roaming allowance from £10...

Matty10 by Visitor
  • 528 Views
  • 1 replies
  • 3 Helpful

Resolved! Using my EE mobile hub in Slovina

Does anyone know the costs for using my mobile hub in slovina?.  Just wanted to check how much it would be. Thanks John  

CurtisJL by Explorer
  • 485 Views
  • 2 replies
  • 2 Helpful

Resolved! Full works roaming SIM plan & Cayman Islands

Will a full roaming sim plan for iPhone cover the Cayman Islands (which I believe is not included in the same zone as other parts of the Caribbean)?

jabex by Explorer
  • 600 Views
  • 2 replies
  • 1 Helpful

Resolved! Unable to make calls abroad with full works plan

I have a full works plan but have been unable to make outgoing calls in Australia (included in zone 1 roaming). I have data, have been able to send and receive texts, search online using data but when attempting to call 150 or any other calls, there ...

Luke44 by Contributor
  • 1033 Views
  • 7 replies
  • 10 Helpful

Roaming - Cannot make/receive calls

Hi, I recently purchased an international roaming and unlimited data on a 2 year contract. I just arrived in the US and cannot make or receive calls to/from US or UK. I can receive texts and use data (whatsapp etc). Each time I attempt to make a call...

MsOlivia by Explorer
  • 1543 Views
  • 8 replies
  • 4 Helpful