Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 6267 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6294 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 60732 Views
  • 290 replies
  • 89 Helpful

Resolved! Roaming in Turkey

Hi i am going to turkey this july and have 1 inclusive extra on my plan. If i put the row zone 1 extra on can i use it in antalya turkey. I.e my minutes etc

Resolved! Travel to Spain, Unlimited plan in the UK

Hi,Do  I need to txt RoamEU before travelling to Spain for 4 days?Can I use mobile internet for free as I have unlimited?What is the cheapest way to use my mobile for calls and/or just my mobile internet in Spain? Thanks. 

imperiazen by Investigator
  • 1000 Views
  • 12 replies
  • 10 Helpful

Can't call the UK from the US

Hello, I am absolutely gobsmacked that EE won't connect my calls to the UK from the US. I have a full roaming pass and I am receiving text messages, emails, etc while out and about and at the residents as well. But I can't seem to get any calls throu...

jbangs1 by Explorer
  • 1015 Views
  • 6 replies
  • 2 Helpful

Resolved! Roaming policy change

It seems EE have changed their roaming policy for New Zealand (not sure about others) where I could use my unlimited UK data and calls here whilst on holiday. This changed out of the blue (no clear communication on this change other than a text I did...

6bkt9 by Visitor
  • 456 Views
  • 2 replies
  • 5 Helpful

Cannot make calls (roaming in Australia)

Guys,I have been in Australia for months. I have the Australia roaming pack which has been working the whole time. For the last 2 days I have not been able to make or receive any calls with my EE sim. Text messages and internet are working fine. I ha...

TJ312 by Visitor
  • 522 Views
  • 4 replies
  • 6 Helpful

EE thinks I'm roaming in Ireland and Jersey when I am not.

I live in West Wales.  I regularly get a text..."Hi from EE, welcome to Ireland" when I am still at home.This doesn't worry me too much as I  believe that there is no extra cost involved if using my UK plan. But I don't know if this would apply to al...

Resolved! Unable to make calls from US

Hi all,As the title suggests, I'm currently in the US and unable to make calls. I've tried all the usual suspects including changing provider (only have access to T-Mobile where I am) and spending caps, roaming is enabled and WiFi calling has been en...

Woddeh by Investigator
  • 708 Views
  • 7 replies
  • 3 Helpful

Resolved! Roam Inclusive Package

I have just received a message that my Roam Inclusive Extra package has been removed from my plan.    I am in contract until November 2025 and as a frequent traveller use this regularly.    No reduction in price but a large part of the reason I took ...

NicRog by Visitor
  • 1589 Views
  • 17 replies
  • 14 Helpful