Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 4658 Views
  • 0 replies
  • 11 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 5702 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 53599 Views
  • 290 replies
  • 89 Helpful

No incoming our outgoing calls in Portugal

Good afternoon for 10 days I have been unable to make or receive calls.  My contract has roaming on it.  You keep asking me to call you or you call me but I do not have access to another phone.  Can someone please try and fix this problem I have urge...

606441 by Investigator
  • 488 Views
  • 7 replies
  • 3 Helpful

Roaming in Germany - What is the current situation?

When I went to Germany before Covid, my phone always connected to the telekom.de network. I always got a great signal which was really fast (30 MBPS +).   Since 2021, this has changed for the worse. My phone now connects to o2-de, which often says 4G...

Theo77 by Established Contributor
  • 9329 Views
  • 33 replies
  • 13 Helpful

Roaming pass

I am currently in NZ and my Roaming Pass was working fine up till a few days ago (and my contract is till end June) but now EE have somehow removed it and calls and data now cost dear. I have spent hours on their website trying to find out where it h...

Roaming issues

I contacted EE with this problem on 27/04/25. The complaint is closed. I was told there is an issue and EE are trying to fix it. Told to keep turning phone off and on again which I’ve done several times, still no joy. Used my wife’s phone to call the...

Malc21 by Investigator
  • 602 Views
  • 9 replies
  • 1 Helpful

Bill for calls when date and roaming are switched off.

I have just received a bill from EE for  £81.90 in phone calls, I live in Guatemala and have a Clario Guatemalain sim card, for all data roaming and calls. my EE numbers is secondary and a e sim, data roaming had never been switched on, also when che...

can't make calls

Both my wife and I on ee can't make calls out but can receive and get emails can phone out using what's app spoke to someone using Tesco similar problem

Craig2015 by Investigator
  • 273 Views
  • 1 replies
  • 1 Helpful

Mobile service in Ireland

Hello, arrived in Ireland yesterday and we are unable to make any calls. Data working but calling is barred. I contacted EE before leaving and was told all set up for roaming, received message ‘Welcome to Ireland’ we have resorted to buying a local s...

Unable to make calls

I use wifi when I am in my house in Portugal to use internet, no problem browsing in the house or by using mobile data out the house.  I want to use my IPhone to make UK calls in and out of the house, the phone does everything else it should do apart...

Travelling to Spain

What do I need to do to ensure I can use a SAT NAV in Spain while I am on holiday at the best rates

WISH1955 by Visitor
  • 307 Views
  • 1 replies
  • 1 Helpful