Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 7408 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6665 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 63443 Views
  • 290 replies
  • 89 Helpful

Resolved! Roaming 7 day pass

Do I need Wi-Fi to get th 7 day roaming add on when I land?

Gaznessa by Visitor
  • 445 Views
  • 1 replies
  • 3 Helpful

Resolved! 7 Day Roaming Add On

Recently went to Rome with my Son for 4 days, his Data would not work so I did the 7 day unlimited Add On whilst there but it still no good and for the entirety of the time kept saying "Waiting".  Get home and after the 7 days got the text saying the...

CatOlley by Visitor
  • 533 Views
  • 2 replies
  • 2 Helpful

Roaming issues

I can't  phone 150 because I'm already in the country having followed the instructions several times and being told that I need to contact my account holder who's me and I have already set up roaming so now I'm stuck because I can't get hold of EE. 

I am roaming and was out of coverage

I am in another country. I Turned on roaming data at some point. It worked fine for a while but then suddenly stopped and i was kicked out of the network as well. I tried everything including converting my sim to an e-sim. But then when it didnt work...

Resolved! Roaming USA

Is there a monthly rate for roaming in the USA or is it a flat £25 a week? Last year it was £25 a month!

Date allowance

Hi I’m going to Spain next week can I use my UK allwance or will I be charged 

AA721 by Visitor
  • 422 Views
  • 3 replies
  • 3 Helpful

Leaving the UK on holiday.

A month ago I saw an advert for a 6 day trip to the Isle of Mann and I booked it. I had no idea that the Isle of Mann was not covered by EE mobile service until I got here. I've also discovered they have their own currency! Ignorance is not always bl...

carras22 by Explorer
  • 509 Views
  • 3 replies
  • 0 Helpful

Calls from NZ to UK can't be made.

I'm on holiday in New Zealand and need to call my UK bank from my UK EE number. When I call any UK number I get an automated message saying "You can't make call right now as you've put a call bar on, you'll need to switch this off." I'm on a monthly ...