Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 16331 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 11501 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 85516 Views
  • 290 replies
  • 89 Helpful

Resolved! Crazy new roaming charges

Hi,I travel extensively around the world for work, particularly EU and USA. Everything was great with my inclusive add on as the roaming pass but now it seems I need either the EU pass or the Zone 1 and I can’t switch them on and off as needed only e...

Resolved! Can’t make/receive calls

Hi. I have bought a eu roaming pack for husbands phone. He can get on internet and get/send texts but can’t send/recurve calls. Tried switching phone off and on again but still doesn’t work. Any ideas. This happens every time we go away..

Resolved! Roaming ROW1 add-on and £10 30-day plan (PAYG)

Hello, I have a pay-as-you-go  £10 30-day plan. Within duration of THIS particular plan, can I use roaming Rest of the World Zone 1 add-on, say, for one day (£5)...?Also, is RECEIVING ONLY phone calls from UK to my UK mobile number while abroad  char...

makarije by Investigator
  • 1441 Views
  • 6 replies
  • 3 Helpful

Charges in Spain

I came out to Spain on 31/08/25 and when I went to set up a bundle for data abroad, it told me I already had data for Spain and that I would get 50GB per billing cycle. However, when my bill produced on 07/09/25, I’ve so far been charged at £2.59 for...

LeeUK999 by Explorer
  • 2414 Views
  • 4 replies
  • 3 Helpful

Stop being charged in Spain

Hi how do I stop the charger’s being added to my billi am in Spain and I have noticed that I have incurred nearly £5 on my phone bill. i have a Spanish phone so don’t need to use EE at the moment THANKS

sh183NC by Visitor
  • 1037 Views
  • 1 replies
  • 0 Helpful

Resolved! Roaming Brazil

@The £7:50 daily roaming charge,Due to staying with family and using their WiFi , will  my number still be charged the £7:50 daily charge or will that only apply when we are out travelling etc