Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 8092 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6978 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 64290 Views
  • 290 replies
  • 89 Helpful

Can't make international calls from Taiwan

Hello, I am having the same issue calling the UK from Taiwan. I have activated the option so that my UK data and calls can be used in Taiwan for 24 hrs to enable calls but I all calls are failing - including 150 to EE. Help!

Resolved! Roaming

Going abroad soon for 10 days. I have a sim only contract. What would be the most pocket friendly option to be available on the phone while I am away?Called 150 several times, but gave up hope to talk to someone, the service is redicolous. 

Ancsau by Visitor
  • 490 Views
  • 2 replies
  • 8 Helpful

Data

Hi, I recently bought an EE SIM card and topped it up with £35. I purchased a data pack through my account and received a text message saying it’s active for one week. I’ve turned on data roaming and mobile data, but I still can't access the internet...

Resolved! Holiday

I’m going to Spain July and would like to know what I need to do to use my phone abroad?last year they cut me off as I used everything and couldn’t phone my sick mum. Please help. 

Resolved! Unable to make or receive calls in the US

This isn’t helpful when you can’t make or receive calls. We have the same problem in the US. Both me and my wife are on EE and neither of us can make or receive any calls and all EE want to do is call them. please can you resolve asap

Roaming

We’re in Spain and my children’s phones won’t work unless connected to the WiFi. Never had this problem last year in Greece. I’ve tried setting to 4G, turning on and off again, texted roaming to 150 to check it’s connected, any ideas? Thanks 

Lhsby by Visitor
  • 402 Views
  • 2 replies
  • 9 Helpful

Resolved! Unable to make ir receive calls when roaming

I checked my ee app before going overseas and was told I was set for roaming. On arrival in Oman I received two texts,  the first telling me of costs if I used local carrier Omantel, which I am connected to.The second invited me to buy a package for ...

Resolved! Pacchetto estero

Buongiorno, ho un abbonamento ricaricabile, vorrei utilizzare dati e chiamate anche in Italia e in altri stati nel mondo, esiste un pacchetto che sia degno di un pagamento normale e non costi eccessivi oppure questo businness nn terminerà mai...invia...

rorosu by Visitor
  • 430 Views
  • 2 replies
  • 4 Helpful