Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 9375 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 7607 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 66698 Views
  • 290 replies
  • 89 Helpful

iPhone won't connect to any netwrok

Hey,  I'm currently in the USA and my phone won't connect to any service provide. It just says SOS in the top right, i have the roam abroad pass on my phone and never had this issue before. It won't let me call 150 either to speak to someone and the ...

Con artists

Thanks for charging me £47 for roaming in Spain I'm sorry to say it's the worst service I've ever experienced.Tomorrow I return to the UK and the first thing I will do is change my SIMGoodbye EE

Mygged by Visitor
  • 402 Views
  • 1 replies
  • 3 Helpful

Outgoing calls barred

Hi, I am abroad (France) and am unable to make calls. Cannot text or call customer support to change either, no solution on the app. What can I do? 

BadMiker by Investigator
  • 1961 Views
  • 8 replies
  • 8 Helpful

Six months in Australia

HiMy son is travelling in Australia for seven months. What is his best option as regards using EE abroad? I understand there is a monthly roaming pass that allows the UK allowance to be used in Australia. This seems to come in at about £25 per month....

Welshy65 by Investigator
  • 1387 Views
  • 7 replies
  • 5 Helpful

Resolved! Roaming

Hi. I'm on holiday but unfortunately didn't organise roaming before I left the UK. I'm now unable to make calls or text. How can I sort this so my phone can be used abroad? 

Resolved! ROAMING abroad

I'm currently in the Netherlands and I did not text ROAMING to 150 whilst I was still in England so I am stuck without roaming data here as i can't text roaming or even call EE because I have no service. Is there no way to activate roaming online?

Resolved! Phone completely unusable abroad - personal safety issue

I’m in Indonesia for work, and my phone is working fine on the hotel WiFi but I can’t call EE on 150 for any customer support, and my phone doesn’t work at all off WiFi. I have the international passport package on my phone, roaming is turned on etc,...

SML26 by Investigator
  • 785 Views
  • 5 replies
  • 6 Helpful