Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 7999 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6926 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 64128 Views
  • 290 replies
  • 89 Helpful

Roaming not working

I also have this problem.  I did not text Roaming before I left England.  Now although I have paid £25 for roaming I cannot use my phone.  The online chat is useless.  I do not have access to another phone.  Is it possible to use WiFi to phone EE?  

Sandraw1 by Explorer
  • 642 Views
  • 4 replies
  • 5 Helpful

Re: Roaming Charges

That’s very disappointing, need to use a pass for a fortnight but because my period ends halfway through it’s going to cost me £50 , to send a text from New Zealand to the UK with EE is 80p . If I had stayed with Tesco mobile it would be 20p, to make...

Roaming

My roaming was off when I left england, I've switched it on now bit won't work 

Roaming abroad pass

Have set up roaming abroad, and spend cap but still can’t connect to my US provider 

Megtoday by Visitor
  • 434 Views
  • 2 replies
  • 1 Helpful

Resolved! Roam Abroad for a trip to Canada

Hi Leanne, I am also in the same situation. I added Roam Abroad for a trip to Canada, but I’m here now and can’t connect to a local mobile provider. I just see SOS where there should be a signal strength. My wife’s phone is ok with Sky Mobile. How ca...

GmanD by Explorer
  • 827 Views
  • 5 replies
  • 2 Helpful

Roaming USA & Canada

Hi - Spending a few days in USA and  a week in Canada.  Do I need two separate roaming passes or will one (eg if I get one for the USA) cover both countries?  Many thanks

JanFis by Investigator
  • 669 Views
  • 5 replies
  • 3 Helpful

Adding a spend cap.

Hi,I know I need to add a spend cap so my data etc. can be used abroad (Italy), but how far in advance do I need to add that spend cap to ensure my phone is ready to be used abroad?Thanks in advance. 

NW_Saint by Established Contributor
  • 929 Views
  • 9 replies
  • 1 Helpful

roaming add on

i am going to usa, i want to do a add on to take my plan with me. do i get to text/ call amarica and uk for free? 

annknee by Visitor
  • 515 Views
  • 2 replies
  • 0 Helpful

Unable to receive messages in Thailand

I'm in thailand and can't send or receive messages but forgot to tell ee that I go abroad how can I start receiving text messages as I cant call 150 as coming up with message 'NETWORK NOT EXCIST '