Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 7031 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6557 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 62823 Views
  • 290 replies
  • 89 Helpful

roaming usa

arrived in new york yesterday and couldn’t get any access to my data. my contract (as far as i’m aware) covers data roaming and usage abroad so i didn’t really think into looking at bundles etc before i went however upon arrival i can’t get any. even...

eethwd by Explorer
  • 877 Views
  • 4 replies
  • 0 Helpful

Paid for Roam abroad pass 31/08/24 arrived in CALIFORNIA no data?

Paid for USA roam abroad pass £25 month.   I went into my local EE shop and they added it to start on 31/08/24  I arrived in California yesterday 31/08/24  and mobile phone has not connected to service provider T- Mobile As it should ???    Is now 2 ...

JT51954 by Visitor
  • 410 Views
  • 1 replies
  • 0 Helpful

Data add-on

Hi - I’m trying to sort out a data add-on so that I can use my current data while in the EU. The link I’ve been sent doesn’t seem to work, the app gives an error message when I investigate add-ons and there’s nothing specific on 150 for this type of ...

Roam abroad pass

I’m Going to the USA so with the abroad pass add on I can use my phone at no extra cost in the USA?While in the uk I have unlimited calls texts and data.also does data roaming need to be selected on my mobile when abroad with the pass active?  

Coaly7 by Visitor
  • 604 Views
  • 1 replies
  • 2 Helpful

Can’t make calls or anything

Currently in NZ and I try call or text anyone even 150 it says calls to this number are barred. I just £10 to be hung up by ee and get no where and now I can’t keep doing that. I can’t receive calls or text only texts from pins or we weirdly.. help!!...

Tomkane by Investigator
  • 533 Views
  • 5 replies
  • 1 Helpful

Roaming to the US for work for 1 week

Hello,I'm off to the US in a couple of weeks with work for 1 week total, and getting a bit confused with the roaming options from EE.I'm on an EE plan called 'Essentials SIM 25GB £21' and keep seeing the roaming pass for £25, but thats for a full mon...

No service while in the USA

I arrived in the US yesterday afternoon, once I landed I noticed it didn’t receive a welcome text message from EE and my phone wasn’t receiving any signal and was stuck in SOS. I purchased the roaming abroad add on but nothing is working. I’ve read I...

Roaming issues

Hi Luke,  I am having exactly the same problem in Italy. It worked fine for a few days, I was working remotely by hot-spotting from my phone to my laptop and it worked great. Then one day it stopped, even though it says “5G” and shows full bars in th...