Mobile Services

Tried 2 SIMs, think it's phone problem, how do I order replacement E SIM?

Re: Is 0191 516 1646 an official EE number?

I just got a call from 0191 516 1646, and they said my EE account has no password set (it has) and they need the one time passcode EE sent to me in SMS just now so they can fix that. Well, with that OTP they could have changed my password and hijack...

Add new SIM to account

Hi, I have bought a new physical EE PAYG SIM card which I want to add to my existing EE account. I want to activate it online, but I am not replacing any of my existing phone numbers - it is an extra line on my account. Is there a simple way to do th...

Roaming in Jamaica

Hi, I’ve just arrived in Jamaica on holiday and even after texting 150 ROAMING before going away, I still for have absolutely no signal whilst here though a friend I am with is also with EE and has full signal.I am due to receive a very important te...

Replacement handset abroad

This is not an urgent request. I'm planning for something that I hope doesn't happen.I spend six months a year abroad (mainly in the EU and particularly Spain). I have an unlimited roaming contract, so the service on my +44 number is good. However, I...

Anywhere Roaming pass

Hi, I arranged for anywhere roaming to take place as of today which I was informed included USA and Canada however as I have entered the United States I have not been informed via text like I was informed that this has been activated. how can I confi...

Re: Signal problems

Signal on mine and wife's phone is none existing need to get it soughed !!

EE Terrible in Edinburgh/Dundee

Why is EE so terrible in Edinburgh and Dundee and all the way. I was driving from Dundee to Edinburgh. And the network was bad, poor signal and Data. In Edinburgh City center too same old story terrible network. In Dundee City its been the same. EE g...