Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 13398 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 9993 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 80930 Views
  • 290 replies
  • 89 Helpful

Resolved! International Roaming

I want to turn on International Roaming, The App is not working it’s showing it’s been updated. 

Free EU roaming and beyond

Morning,On the Free EU roaming and beyond contracts what countries are covered in "Beyond"?Thanks in advance.

gkpdex by Established Contributor
  • 2733 Views
  • 5 replies
  • 5 Helpful

Appalling phone customer service

So I had the Roaming Pass contract for 2 years, all fine, continued on after the end of the contract and then since November I started having charges for calling in the EU from the EU which I do all the time as I live between two countries. Even thou...

AlexAgth by Visitor
  • 463 Views
  • 1 replies
  • 0 Helpful

ROAMING IN EU

Hi,I’m holidaying in Greece in July, do I need to buy a package to use my phone there, am confused! Or can it be used as here in uk connected to WiFi to make calls/txts via WhatsApp? thanksDeb

Debz92 by Investigator
  • 1209 Views
  • 5 replies
  • 6 Helpful

Resolved! Roaming 7-day Zone 1 pass: multiple countries?

Hi there - I’m planning a trip to Singapore & Malaysia next month and will go back & forth across the border at least twice during the week. Will a single £25 7-day Zone 1 pass cover my trip in both countries? Or will I need to buy one in Singapore a...

LongCat by Investigator
  • 3695 Views
  • 3 replies
  • 5 Helpful

Receiving OTP SMS when in Australia

I am in contract with an eSim and unable to receive any OTP type SMSs whilst in Australia. Any idea why? I will use a local sim for data but need the SMS for banking etc.  

Grapeel11 by Investigator
  • 1534 Views
  • 9 replies
  • 5 Helpful

Resolved! EU ROAMING

Hi, Currently I’m in Greece and I text EUD1 to 150 and I get error message. Thanks 

Ioannis16 by Contributor
  • 784 Views
  • 6 replies
  • 3 Helpful