Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 16247 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 11449 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 85428 Views
  • 290 replies
  • 89 Helpful

Roam abroad pass

Hello, I wonder if anyone can help me. I’m due to travel to the USA in Jan and I know the roaming £25 roam abroad pass for 30 days is no longer a thing. my question is that the 30 days pass was added to my account and scheduled to start for Jan 9th b...

CPa2 by Explorer
  • 1594 Views
  • 3 replies
  • 0 Helpful

Roaming as add inclusive extra - what's the duration?

Hello, my husband is on a SIM only old package with roaming included. He was away from 5/11/24 to 20/12/24 in Paris and then again from 6/1/25 and will be there until 5/3/25. What is the duration you can use your phone out of the country for please a...

EAW83 by Visitor
  • 765 Views
  • 1 replies
  • 0 Helpful

Resolved! Billing

Hi I’m living in Spain and changed my plan but I’ve received a text today saying g I’m going to be charged over £2 roaming charges I won’t be using the English number u less I’m home connected to the WiFi is this correct 

DonaCord by Investigator
  • 807 Views
  • 5 replies
  • 5 Helpful

spend cap maxed out at £50

I'm currently overseas in Europe and have reached my spend cap of £50, due to the daily EU charge of £2.40. How do I increase my spend cap to allow me to access my data?Cheers

clark123 by Visitor
  • 1099 Views
  • 1 replies
  • 2 Helpful

Resolved! Using data in Japan

I’m currently pay monthly on my iPhone 15 plusdo i have to pay extra to use my data when in Japan or is it free if not is it cheaper to get a e sim? flying next month please help! Thankyou 

Kiya3 by Visitor
  • 694 Views
  • 1 replies
  • 3 Helpful

Resolved! Unable to make or receive calls

Hi, I am currently in Accra but unable to make calls or use data on my EE PAYG. How do I get around this? I get the feedback ' 'call has been barred' whenever I try to make one. Any help or feedback would be appreciated.

pcarsso by Investigator
  • 917 Views
  • 7 replies
  • 2 Helpful