Hi,
I’m in the US and my phones not working. I use it a fair bit in the US (6-10 times per year) without any issue normally and I have a Roam Further Pass that expires on 8 March 2025.
I’m getting an error message when I try to do anything that says I’ve hit my spend cap. It’s set to £50 the highest I can set it. I can’t send any texts to EE via 150 or otherwise because I get the same error message.
The EE chatbot is useless, just drives me round in circles and asks me to send a text (which I can’t do).
I’ve rung +447953966150 and it just ends the call with a ‘Sorry we can’t help you’ message.
I’ve tried updating to one of the new roaming passes via the App but it hasn’t worked and now my account seems to have reverted to the RF pass and the new roaming passes are no longer available.
Anyone got any ideas of how I can fix or at least speak to or email someone in EE?!
