Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 3608 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 43580 Views
  • 290 replies
  • 89 Helpful

Unlimited data abroad

Why am I being asked to buy data abroad when I am on an unlimited plan? I called EE last month to confirm my data plan would work abroad and was told there would be no extra charges.

AlexM224 by Investigator
  • 1928 Views
  • 15 replies
  • 11 Helpful

Data Cap: Daily Rate and Roam Abroad Pass

I am 9 days into a 21 day stay in the EU. Typically the inclusive daily rate has met my needs and didn't think to look at the data cap or the Roam Abroad Pass for a trip this long. So here is my problem: I've hit the data cap. But I can't be without ...

HELP!! How to buy roaming data abroad

I feel like I am going insane why is it so so difficult to buy a roaming data pack whilst abroad!?! I am on sim only PAYG. I have tried numerous times that I have lost count, buying roaming data from the EE app (useless) never loads….errors etc.  Wil...

Resolved! Data on mobile routers

Hi All,I was supplied by EE with a small mobile router that worked brilliantly until it ran out of data.   Fair enough but I had an awful job trying to buy more data (I was in France at the time)  On returning home I asked on here and got information...

Vennwood by Skilled Contributor
  • 759 Views
  • 12 replies
  • 4 Helpful

Data

I've just arrived in Turkey and am getting no 5g, 4g etc.  Any ideas?

Resolved! Data abroad

I am going to the USA  (from the UK) for a year, and I was wondering if I can use my existing UK data or whether I have to get a USA data add-on, and if the latter what is the cheapest way of doing it?

Resolved! Text regarding data cap concern.

Hi I have just recieved a polite text regarding `Data Cap` for the current month. Now very worried about a daily charge as we are only half way through July. Our EE Plan has UK Calls unlimited. Text UK Unlimited.Data Allowance Total 25.0 GB  which is...

Luke2521 by Contributor
  • 999 Views
  • 8 replies
  • 0 Helpful

Resolved! Roam abroad pass

I get most of my data gifted to me from someone else on the same account, if I get a roam abroad pass for going to Europe can I use this gifted data in the pass or only the 500mb as per my contract?

Rhob by Visitor
  • 457 Views
  • 1 replies
  • 1 Helpful

Data roaming issue

I have paid £35 for the seven day roaming package but can't find it it is active. Today internet was working for a few hours but now nothing. Is there a daily limit as I can't find any information about this either

Resolved! Roaming in Australia - what is included in Roam Abroad Pass

I've scoured the forum but cannot find a clear statement of exactly what is included in the Roam Abroad Pass when in Australia.  It's all very well saying that I can use my allowance like when I'm at home but, when I'm at home, a call to Australia co...