Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 14172 Views
  • 2 replies
  • 13 kudos

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 10355 Views
  • 6 replies
  • 20 kudos

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 82238 Views
  • 290 replies
  • 89 kudos

Roaming Issues

Hi, I have roam my phone and paid for the service in the UK for a trip to Dubai two days ago and it was confirmed by EE team that when I get to Dubai I just need to switch Off and On my phone for the roaming to start working. However I have tried eve...

Resolved! The Big EE Roaming Deception

I had the original EE roaming add on and I switched over to the new one as soon as it became available; I didn’t get any coms advising that my old one was going to be removed, maybe because I switched over as soon as!?Either way, you can see the chan...

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zackkyc by Explorer
  • 626 Views
  • 1 replies
  • 3 kudos

Resolved! 7 day pass USA

If there are 3 of us on EE would we all need to pay £25 as that’s a lot of money as a family but wanted our children to be able to call in an emergency 

Good morning why roaming is not working. I have phoned on Saturday to EE and is been setup. Now I’m in France it’s not working at all

Najiya by Investigator
  • 489 Views
  • 1 replies
  • 0 kudos

Data roaming abroad not working

Hey! I pay for the roam abroad pass - I’m currently in New Zealand and was using my pass absolutely fine for the first 30 days of my trip then the last few days I can’t seem to get any connection. I have turned my phone on and off, I have turned on a...

Maggs99 by Visitor
  • 668 Views
  • 2 replies
  • 2 kudos

Resolved! More Confusion Re Charges For Using Phone Abroad????????

Hello, I am shortly going to Italy for a month, I texted ROAMING to 150 and got the message Great News! my phone is all set up to Roam in Italy and to use my allowances as I would at home the charges are:-  £2.47 per day (24 Hours)Why is this? I am a...

CG61 by Visitor
  • 782 Views
  • 1 replies
  • 2 kudos

Roaming pass

Hi, I’m currently abroad and trying to add a roaming pass, not received no text to add it on, nor can do it on my app etc? Any input be greatly appreciated, thank you.

Using an Esim in Japan

I am going to Japan soon and it will be cheaper (and more data) for me to get an E-sim rather than use the roaming package available from EE.My questions are, Do I need to do anything outside of adding an E-sim on to my phone to get it to work?Do I n...

Resolved! Using phone like at home while in eu

I'm having trouble accessing my account here in tenerife. Ran out of codes they can send, not able to telephone ee all numbers I gave called are not connecting. Couple hours today trying and more time other days. From what I've read all I need to do ...

Resolved! Pass roaming Zona 1

Hi! how can I activate roaming for 7 days in Turkey?... thank you 

Birca by Visitor
  • 604 Views
  • 2 replies
  • 5 kudos