Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 15152 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 10816 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 83535 Views
  • 290 replies
  • 89 Helpful

Resolved! Data in Australia

My daughter is in Australia she’s just brought her 2nd 7 day pass but cany use WhatsApp or message still , maybe she’s out of data is there a way to add data? 

Resolved! Charges abroad

In September last year, we travelled to the U.S.  I purchased the full roaming pass enabling me to use my phone abroad. I have full unlimited data and minute and call allowances whilst in the U.K. Please correct me if I'm wrong, but aren't I supposed...

Ronnie661 by Investigator
  • 870 Views
  • 5 replies
  • 3 Helpful

Resolved! Going abroad

Hi my grandsons are on my family sim.they have gone abroad.  I couldn’t get to speak to anyone at EE but I read they have to respond to a text when they reach Austria.  I also read it was £2.47 a day or £15 a week.  I’m unsure how I buy the £15 a wee...

Resolved! Roaming in Colombia only on 3G

Hi,I'm in Colombia since yesterday. I bought a zone 1-2 plan which is supposed to cover Colombia. However, I get no signal other than 3G. Before Colombia I was in Peru using 5G with the zone1-2 pass no problem. Help please!

maxval54 by Explorer
  • 995 Views
  • 4 replies
  • 2 Helpful

Resolved! EU roaming fair usage

Yesterday I bought a plan with ‘free’ EU roaming. I expect there is a fair usage clause but I cannot see it. Can someone tell what it is & when it resets ( daily, weekly, per billing cycle).  If you reach the limit, do you then flip on to the daily r...

Resolved! Phone unlocked for Esim

I'm looking at getting an E-sim whilst on holiday.I wanted to check if the phone I got in November is unlocked so I can use an e-sim.

Travelling europe

I'm going around Europe for 11 weeks and wondering if there's anything I need to know about, as I know some companies cancel contracts if abroad for too long

OliverOS by Visitor
  • 782 Views
  • 2 replies
  • 5 Helpful

My daughter is in Austria and can’t use her phone. I need to change her spending cap

Ithom442 by Visitor
  • 442 Views
  • 1 replies
  • 0 Helpful

EE network not working in Spain

Its very frustrating I am not being able to use my phone data whilst in Spain. I can see orange but its absolutely no use. It worker perfectly whilst in Italy and Switzerland!

arsanish by Visitor
  • 898 Views
  • 2 replies
  • 1 Helpful