Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 9948 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 7947 Views
  • 4 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 69105 Views
  • 290 replies
  • 89 Helpful

US roaming charges confusion

HiIve just joined EE as my old phone plan did not have good roaming charges for the US and I will be living there for 4 months so wanted to find somewhere that supported roaming there. I was told EE was good as they had a roaming pass for £25 a month...

beth_any by Visitor
  • 745 Views
  • 1 replies
  • 1 Helpful

Resolved! Roaming in Australia

Hi, it looks like my only option for roaming in Australia next month for 3 weeks is to buy a 7 day pass on arrival for £25. Is my understanding correct? I can't seem to find any way to buy in advance so assume I'll get the option on landing in Austra...

Resolved! What is happening with EE EU roaming?

On our EE monthly mobile plan we have £2.47 per day for EU roaming showing as a currently active Add-on. However, I rang EE yesterday and was told by a billing staff member that this is no longer active since 4th December and is as a result of Brexit...

ken237 by Contributor
  • 21770 Views
  • 18 replies
  • 11 Helpful

Incredibly disappointed with the EE roaming service

Travelling in Australia, the EE service has been appalling, the network connection is constantly failing, requiring a phone restart to reconnect. I would not recommend EE as a service provider. Avoid.

Daffyjkl by Visitor
  • 883 Views
  • 4 replies
  • 4 Helpful

Resolved! Roaming in bangladesh

Hi I'm going on holiday in bangladesh can I able to use the phone there ?

Roaming Zone 1 pass not working in Bangladesh

Hi,I bought the zone 1 pass to use in Bangladesh so that I can make calls and use the internet with my data. I bought the 7 day pass for £25.00 and I received a message from 150 to say that I can use straight away.  But unfortunately it isn't working...

Resolved! Unlimited roaming, if you have EE home broadband.

I recently upgraded my pre-July 2021 mobile SIM-only contract to an Essential Plus plan after speaking with an EE customer service representative. They assured me that, because I have EE home broadband, there is no fair usage cap on any of our mobile...

Magwich by Visitor
  • 701 Views
  • 1 replies
  • 3 Helpful