Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 12005 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 9176 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 77347 Views
  • 290 replies
  • 89 Helpful

Resolved! Data and calls while in Switzerland with a PAYG EE Sim

I'm travelling to Switzerland for a week with my EE PAYG phone. I can see phone calls cost 70p per min and texts 30p each. If I want to buy an Add On for some minimal data usage do I just pay £10 for the 8Gb option? Are there any extra fees on top of...

philmeup by Explorer
  • 663 Views
  • 1 replies
  • 3 Helpful

Resolved! roaming

EE have increase cost to the US by 400% from £25 per month to £25 per week! vodafone do a vice and data package with a uk number for £22 per month. Works perfectly where calls to  and from UK /US are free and it includes 25GB of data. it's a complete...

-33333- by Explorer
  • 767 Views
  • 3 replies
  • 2 Helpful

Resolved! free roaming - pay monthly

Hi, my Pay Monthly contract has free EU roaming, but I was misled and charged £2,47 to use my allowance for the last 2 years. Has anyone had the same experience? What should I do now? I have raised a complaint, but EE has been closing complaints with...

dk29 by Investigator
  • 823 Views
  • 3 replies
  • 3 Helpful

Can't receive sms messages while abroad

Hi, I'm in Singapore. I've bought Zone 1 roaming 7 days for £25. I've now got data (since i bought the add on yedterday) but no sms. So no OTP's are coming through including those from EE.I'm on Singtell/EE network here. Data roaming is enabled and I...

In America

Arrived in USA and can’t seem to be able to get a pass? When I text ROAM USA it comes back saying there’s an £8 charge per day

AMCDOE by Visitor
  • 476 Views
  • 1 replies
  • 3 Helpful

Resolved! Add on link not working from USA

Any ideas on how to contact re about roaming from the US , the add on link doesn’t work and neither does the contact from abroad number

Chrise4 by Visitor
  • 462 Views
  • 1 replies
  • 1 Helpful

Resolved! Calls from abroad

I will be in China for a few months, so I am not buying a monthly PAYG pack for now. But I bought the REST OF THE WORLD & 100 UK mins for 30days 2 add ons, just want able to receive & make calls. However it seems still using my credits for I made cal...

Resolved! roaming of long-term

I want roaming over 3 months, will there be Thailand and another county, i has inclusive extra of ROW roaming. if allow can stay over 3 months? or change extra?using my phone from uk allowance of data, text and call?let me know and further 

ItAdam by Investigator
  • 1120 Views
  • 5 replies
  • 4 Helpful

Resolved! Roaming doesn’t work (not able to connect to local network provider)

Hi,I’m on holidays in Malaysia at the moment but my SIM is not able to connect to local network provider. It used to connect to local network provider and will send me text explaining the roaming charges but it doesn’t do that anymore…there are 2 pot...

cyteh84 by Investigator
  • 1904 Views
  • 4 replies
  • 5 Helpful

SIM card is not working

I'm abroad. Everything was fine. But now my phone's SIM card is not working. I can't make calls. How do I reconnect?   [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]    

Nijole by Investigator
  • 794 Views
  • 6 replies
  • 7 Helpful