If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know. How do I set up roaming before going abroad? If you have a pay as you go SIM, please make sure you use this within the UK first b...
If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...
What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...
Hi, My plan and add-ons list Daliy EU Roaming Charge. What does that mean? Do I already have some roaming data on my bill or do I need to buy some? I'm in Germany at the moment and need to make some calls to the UK (can't do them via WhatsApp) so I w...
Hi, I am trying to buy what was called a roam further pass until about 5 minutes ago , untill I received a text telling me now it’s called something else. I think I need to buy a pass for zone 1 ….I am in Australia. Problem is I Can’t find where t...
I’ve got a problem and I need help. I’m a small business account roaming in Australia and unable to call Australian landlines and phones. Sometimes I dial and a voice says “press 9 to connect your call” and two seconds later it says again “press 6 to...
I have been with EE for years through their various incarnations and have 2 contracts. In August I was told on the phone I would get free roaming EU as I was a long outstanding customer till at least the end of my current contract. It was great no is...
Hi there just travel to romania and my roming it's not working, I got only emergency calls Can anyone have a look please?
@IN October I changed my broadband to EE. Part of the reason being my monthly sim discount and the option for choosing an All Rounder tariff, which included 1 inclusive extra. My chosen one being "Roam abroad pass" use your allowances in 47 EU countr...
My phone isn't working in the USA. I'm stuck in a customer service doom loop. "text Roaming to 150" gets the following response: "There has been a problem, please call 150" "Contact us for live chat at https://business.ee.co.uk/help/" - There is n...
I forgot to activate the 25£/month roaming pass prior to travelling and l can’t see it on my add-on options to activate retrospectively. Has the option be removed? 2.47£/day seems quite excessive especially when staying abroad more than a week. Can’t...
Hi there, I'm lucky enough to be in Australia three months and will use data quite a bit on my phone for navigating etc. The call centre team have implied all my data usage in Australia under the full works package will be covered but I cannot find a...
