Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 8204 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 7006 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 64965 Views
  • 290 replies
  • 89 Helpful

Resolved! Receiving sms messages with physical SIM while e-sim is activated?

Hello, I am on EE monthly contract with UK phone and travelling to India soon. To economize I am planning to get an e-sim from a different provider to use for data while abroad and avoid roaming charges. However I am concerned about being able to rec...

myka_r by Explorer
  • 2219 Views
  • 4 replies
  • 6 Helpful

Resolved! Mobile function in Greece

Hello, I am currently in Greece and my phone does not work at all. I can not receive or make calls. Only texts I can receive but I can not send any of them. I activated a 7 days add on but the phone still does not work. I have an indication of the vo...

Roaming charged twice

Yesterday I subscribed to the roaming abroad pass at £25 per month after I was initially charged the daily roaming charge after I switched my phone on in norway but it seems that today I've been charged another daily charge despite my monthly charge ...

Gordo73 by Visitor
  • 461 Views
  • 1 replies
  • 0 Helpful

Travelling to austrailia

Hello we are travelling to Australia and need to ensure my phone is working. Do I need to do anything and is there any advice and guidance to keep the cost to a minimum. TIA

LouH1978 by Visitor
  • 464 Views
  • 1 replies
  • 1 Helpful

Resolved! Can’t make call abroad

Hi. I'm having troubles making and receiving calls with my line from abroad. I asked my mum to get me a number while coming because I needed it for work purposes but unfortunately I can’t make calls nor text anyone. I requested they loaded it with £1...

Resolved! Data roaming St.Thomas

Hi all, I’m travelling to St. Thomas (one of the US Virgin Islands). I have a roam abroad pass. Does anyone know if this falls under USA for data roaming? Want to make sure I can use my data whilst I am away 

Roaming in the USA currently not work

Currently, this broken for all users on our business account. Raised a level 2 ticket with EE 5 days ago - nothing heard via email as they stated they would do.Can not make or receive local or international calls despite phone and account correctly s...

Resolved! Using mobile phone abroad

I have a UK registered mobile phone with EE.  I am abroad, How do I allow my phone to work internationally