Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 16165 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 11412 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 85019 Views
  • 290 replies
  • 89 Helpful

Resolved! Roaming in Australia

I landed in Australia yesterday and my ee app or link from the message will not let me buy a roaming package to be able to use my phone as normal can anyone help

Jess0105 by Visitor
  • 476 Views
  • 1 replies
  • 1 Helpful

Resolved! Spend cap

I m abroad and i cannot use my phone

Amorese by Visitor
  • 519 Views
  • 1 replies
  • 2 Helpful

Resolved! Roaming in India

I would like to set up a roaming package in India but I didn’t receive a welcome text message when I arrived. How can I I arrange this please?

Emil25 by Investigator
  • 2006 Views
  • 13 replies
  • 18 Helpful

Am I or am I not covered in the EU?

Do I or do I not pay £2.47 per day to call EU numbers?Because your services include EU roaming, you can enjoy your allowances as you would at home, at no extra cost.This is based on:Travelling to [EU country]Being a Pay Monthly CustomerSo far so good...

quangle by Investigator
  • 1004 Views
  • 3 replies
  • 0 Helpful

Resolved! I can't make any calls and texts in Netherlands

Hello,I'm in the Netherlands right now and I find that I can't make any calls and send text messages, even the 150 prompts once I make a call it says "You have no access to this number, pls call our customer service 1200." But I can't make any calls!...

ymwan04 by Investigator
  • 1602 Views
  • 8 replies
  • 6 Helpful

Resolved! Data roaming with EE dongle

Currently in Portugal using EE device, a dongle so no method of texting 150 from the device.How to activate Internet access? We used an EE dongle last year with no issues 

Not working

My data isn’t working abroad why 

Roxy28 by Visitor
  • 476 Views
  • 1 replies
  • 1 Helpful

Resolved! Roaming in USA

Hi all,A query about the Roam Abroad Pass.I wanted to check if I had the perk activated whilst abroad in the US, am I able to receive calls from +44 numbers (UK) without charge?Reason I ask, I added the perk on when I arrived and it wasn’t working. S...

chinny89 by Investigator
  • 3844 Views
  • 17 replies
  • 2 Helpful