Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 11201 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 8739 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 74755 Views
  • 290 replies
  • 89 Helpful

Can’t access my EE account to add roaming package

Frustrating as landed in the US and the link http://add-on.ee.co.uk does not work, the app does is currently not available for improvements … all the while I have no mobile data 

wfo123 by Investigator
  • 743 Views
  • 1 replies
  • 2 Helpful

Resolved! Call charges

Hi, on my plan , whilst in Australia, can I ring Australia mobiles without any additional costs incurred ?

Ianstig by Visitor
  • 497 Views
  • 1 replies
  • 1 Helpful

Can't make or recive calls or send SMS

Hi there!I'm having a weird issue with my EE simcard. I can recieve SMS but not able to send one, also unable to make or recieve calls from anywhere! I've done a topup so I have credit.I'm outside of the UK and I think I've enabled roaming since I ca...

Resolved! 7 Day Charge - Zone 3

Hiya, could you please clarify what '7 Day Charge - NO' means? Thank you!     [Mod edit  - Added title]

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meili by Investigator
  • 2915 Views
  • 11 replies
  • 12 Helpful

Text to 150 to use phone abroad not working

Hi, does anyone know how to get roaming working abroad on pay as you go. I've tried sending a text to 150 as per the text I received with ROAMEU7D but it doesn't send? Any ideas? 

Ccc7 by Visitor
  • 651 Views
  • 2 replies
  • 4 Helpful

No welcome message

I  landed in India 12 hours ago and still haven’t received my welcome message to buy my 7 day roaming pass that I was told I would when I texted 150 before I flew out. 

7Sanghera by Investigator
  • 1538 Views
  • 7 replies
  • 2 Helpful

Currently overseas - no signal at all since arriving 10 days ago

Hey all, having a bit of difficulty and I guess the forums seem like the last place I can get in touch with someone without having access to regular cellular/phone functionality.I'm overseas in Argentina, and here for a couple of months. Since landin...

Brugaled by Visitor
  • 900 Views
  • 2 replies
  • 6 Helpful

MMS problem with EE while roaming in the UK

Having a SIM card from a Polish operator (Polkomtel) I cannot send or receive MMS messages with EE UK as a roaming operator. No problem doing it with Vodafone UK. So the MMS configuration cannot be wrong.

Resolved! Traveling to Guernsey

Hi,I am travelling to Guernsey and would like to find out how I can use my phone data and calls. A few months ago I was in USA and got the £25 Roaming pass that I allowed me to use my phone like I was at home. I cannot find this option anymore. All I...

Chillz by Visitor
  • 1485 Views
  • 2 replies
  • 3 Helpful

Roaming blocked

Hi I’m having a major issue im in Italy but my roaming is blocked for calls and texts, texts won’t send and when I call it just says I’m blocked from making callswhen I go on EE chat it says text 150 to set up but I can’t text then it says call but I...