Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 7535 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6710 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 63657 Views
  • 290 replies
  • 89 Helpful

Resolved! Adding pay as you go from Thailand

Hiive closed my account in the uk before going to Thailand. I want to add some roaming from Thailand but I’m not receiving passcode the are sending me on my English number. I’m going in circles  can’t log in to my Ee app. czn someone help pls what do...

MMS disabled on iPhone while overseas

My iPhone has MMS messages disabled.I was surprised to find I'd been charged £8.20 to send 10 messages while in the US last month (Roaming plan enabled). Upon querying this with Customer Service, I was told they were MMS messages, not SMS, which is w...

moonfruit by Investigator
  • 566 Views
  • 1 replies
  • 1 Helpful

Resolved! Roaming in Egypt

Hi everyone  Im going to Egypt  next week, but am confused ( normal for me) about Roaming. It appears there are no packages that will cover Egypt. The advice is that I will get a link when i land there and to follow that . My question is - has anyone...

Resolved! Roaming France

hiwhat do I need to do to have an internet in France?

Laur1098 by Visitor
  • 430 Views
  • 1 replies
  • 1 Helpful

Roaming from Abroad

I'm abroad already and I didn't think I needed roaming -I generally purchase local SIM for that-. Now I need to receive a call from the UK, as I'm experiencing a road accident and the idiots of AA only call you on the UK number.I went online on EE we...

Resolved! Can’t send SMS - outside of EU

Hi EE community. I recently switched to a pay as you go plan whilst travelling, as I have been using e-Sims for mobile data instead. I was told when I switched that I needed to send a text every 3(?) months to keep my old number active. But ever sinc...

NHJones by Investigator
  • 1316 Views
  • 10 replies
  • 5 Helpful

Resolved! Worst customer service

Been trying to contact an actual person about roaming as I go to Mexico tomorrow and need the £25 pass for 2 phones. I’ve phoned 150 and the options are 1 for visual service or 2 for whatever. Anyway I go 2 and follow the instructions then so far dow...

Clarification on Charges While Travelling in Asia

Hello Could you kindly confirm if, during my travels in Asia, I won’t incur any additional charges beyond my standard monthly fee, provided I don’t use the EE SIM card?Thank you very much for your support and assistance.

sofiac by Visitor
  • 479 Views
  • 2 replies
  • 1 Helpful