Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 4614 Views
  • 0 replies
  • 11 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 5686 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 53542 Views
  • 290 replies
  • 89 Helpful

Roaming

Hi all so I’m on all rounder sim only for iPhone this shows I have roaming included does this mean I can use calls texts and data at no extra cost in EU or that I have to pay extra for a pass on top? Thank you in advance 

LeeBfc by Contributor
  • 466 Views
  • 4 replies
  • 1 Helpful

Resolved! In the USA and receiving a call from UK

Hi.... going to USA, are there any charges to receive a call? Recieve a text? Ive been told of making a call and sending texts costs. Thats fine. Was thinking of only using WIFI and WhatsApp.Thanks. 

NickHibb by Visitor
  • 588 Views
  • 1 replies
  • 3 Helpful

Not receiving SMS

I bought an eSIM with Airalo that provides just data.I need to access my accounts but to do so requires SMS verification which I’m not receiving.Airalo have advised that it is possible for me to receive SMS when I switch to the primary line.The prima...

UrsulaG by Investigator
  • 1324 Views
  • 8 replies
  • 0 Helpful

Romming issue

I have roaming as an inclusive add on in my mobile package. But I am now I  the usa and when I try to make a call it says I am not connected to a network. So I am unable to make calls or send texts.

Roaming not working in Perth WA

Hi..Set up roam abroad pass  b4 left uk..here now in Albany WA, phone stuck on SOS only so assume I have no network coverage but why ? 

Mattyjw by Visitor
  • 390 Views
  • 1 replies
  • 1 Helpful

Is EE down?

This is the worst service I have ever had. I am abroad with an abroad pass and cannot make any calls. I can’t even call EE! I was able to call 6 times to complain about this technical issue that said their system wasn’t picking up my abroad pass then...

Re: 7 day Roaming Add on

Hello, I am in the same situation as tomorrow I will travel to Italy, I recall some months ago I called from Italy to get the adds-on and had to be taken the 10 GBP payments via telephone. I am not too sure if it was the right thing but it was quite ...

LisaOri by Investigator
  • 9005 Views
  • 9 replies
  • 1 Helpful

Resolved! Using roaming in Spain and billing

HiI'm going to Mallorca this weekend and know about the £2.47 a day charge - is this added to my bill?  My son also has a line on my account so he will also have £2.47 added to my bill for the duration?Re. the spend cap - I've set each line a spend c...

NicholaH by Investigator
  • 569 Views
  • 3 replies
  • 2 Helpful

Unable to make a call from France / Belgium

Iv just landed in Belgium and I am unable to make outgoing calls. I get an automated message from a lady saying “this number is unauthorised”. I can receive calls, text, WhatsApp use data etc but I can not make out going calls. I have tried the EE Wh...

M333leee by Visitor
  • 473 Views
  • 1 replies
  • 2 Helpful