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Will i be charged for my watch plan whilst on holiday in Greece?

Timmylad1975a
Explorer

Sorry if this is a stupid question, So I have a Full works sim only which gives me inclusive roaming in EU and also selected other countries. As part of my plan I also get free watch plan for my samsung watch ultra. I think from what i understand is EE don't offer roaming data on my watch plan but if I receive calls on my watch whilst my phone is not with me will I be charged standard rates for those calls? Or is it best just to turn off the watch eSim before I go?

1 SOLUTION

Accepted Solutions
Matt_124
EE Community Star
EE Community Star

Any calls you receive will be to your phone only and will only show on your Watch due to the Bluetooth connection between the two when they are together. If you leave your phone behind, you will not be able to receive calls until you get back to your phone.

The Watch will be unable to connect to any mobile networks whatsoever outside of the UK - whether that be for calls, texts or data.

If you have the ability to turn off the eSIM you can do so if that would make you feel more comfortable. Ultimately it will not work either way.

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5 REPLIES 5
Matt_124
EE Community Star
EE Community Star

Any calls you receive will be to your phone only and will only show on your Watch due to the Bluetooth connection between the two when they are together. If you leave your phone behind, you will not be able to receive calls until you get back to your phone.

The Watch will be unable to connect to any mobile networks whatsoever outside of the UK - whether that be for calls, texts or data.

If you have the ability to turn off the eSIM you can do so if that would make you feel more comfortable. Ultimately it will not work either way.

Schockwave
EE Community Star
EE Community Star

@Timmylad1975a , I have never turned the ESim on the watch off when abroad, as have the phone with me and have never had charges on the watch, as I have always had plan for data and calls and it has worked fine with the watch and phone being with me, no need to turn the cellular off on the watch, you will not get charged, s you have inclusive roaming.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

This where ee fall over. If you have a dedicated plan for your watch it then becomes a stand alone device, I know because I have set it up in such a way. However  if you have an esim as part of a package deal then it'll only work in the UK. My watch is setup to disconnect when in proximity to the phone and activate when out of reach but because of the way ee is controlling things then the watch esim won't work regardless!

@Sinbrad1966 , why set the watch up to disconnect when in proximity of the phone and then back on when away from the phone? Not sure why you would do that, I have it on all the time and never have a problem, but when I was in Germany and went to the swimming pool, left phone in my room and found the watch had lost connection, not a problem, as I could only connect via bluetooth and proved that ESim does not work when abroad.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

This is the way my watch is by default and it works. Also  this thread is not about me, I came along to offer guidance not pick holes in other people's setup!