EU Roaming charges

[peterjamescox]

I visited the local ee shop before going on holiday to Greece to arrange for EU roaming. They told me that it was all free! Imagine my surprise when the charges came....

I shan't be staying, either.

[Michael_D]

Hi @peterjamescox 

Welcome to the community.

Some of our plans do include EU roaming, but not all.

If your contract does not include it, you'd be charged £2.59 per day to use your allowances as you would at home.

Do you have a contract or pay as you go SIM?

If it is a contract, which plan are you on?

Michael

[Chris_B]

@peterjamescox  Did the store ask what tariff you was on ?  No store knows what tariff you’ve got and different tariffs offer different benefits.     did the store even access your EE account ? 

Checking your own online account to see what’s included with the tariff would be the best option or calling customer support.,

[peterjamescox]

Hi Michael. It is a pay as you go sim moved from BT. The issue is not so much the cost, I was surprised that I had free eu roaming,  the real issue is that I drove to the store to arrange for roaming in advance e of our Greece holiday. It was important t because I knew that we would not have a rep on site so communication would have to be via the TUI app. At the EE store , they  checked my account and told me that my eu roaming was included in my account for free so I did  ot need to take any action. To verify, when I got home I used the app to check my account and it shows eu roaming as an active add on and FREE. It asks if I wa t to remove the add on.

The charges came in my next bill....I  tried customer services, then went to the store....nobody will even acknowledge the issue. 

I hate you, EE.